Ashleigh Solomon
Colton ,CA
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
9
9
years of professional experience
Work History
Program Manager
Mercy House Living Centers
08.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with City partners, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful housing placement.
- Maintained accurate records of client data for reporting purposes and program evaluation.
- Increased community awareness of homelessness issues through public speaking engagements and outreach programs.
- Enhanced shelter services by implementing improved intake procedures and resource allocation.
- Oversaw financial management of the shelter, including budget development, expense tracking, and reporting.
- Implemented a volunteer program that engaged local residents and businesses in supporting the homeless population through donations of time, skills, and resources.
- Ensured compliance with federal, state, and local regulations governing homeless service provision.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
- Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Recruited hired, trained, and supervised a diverse team of staff members and volunteers.
- Implemented staff training programs to improve service delivery and client outcomes.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
Office Assistant II
Riverside University Health System- BH
06.2017 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Responsible for performing a wide variety of clerical duties for staff in an organized and
professional manner - Operated housing crisis phone line for Riverside County residents who met Housing and Urban Development qualifications of homelessness or possible homelessness.
- Maintained supporting documentation for each client's case to ensure adequate resources were provided
- Utilized a client-centric approach to address calls and connect individuals experiencing housing crisis with appropriate case workers
- Compiled informational reports by gathering relevant data
- Maintained accurate client records in HMIS database
- Managed and organized a comprehensive database of all homeless residents in the county
- Developed relationships with external agencies to connect individuals with available housing options
- Compiled and translated meeting agendas
- Maintains daily schedules for six Community service assistances
- Assigned homeless outreach referrals to relevant teams or agencies
- Managed and maintained HomeConnect program database, while also completing additional assigned tasks.
Customer Service Account Representative
ARS National Services
02.2016 - 06.2017
- Improved customer loyalty by offering personalized solutions tailored to individual needs.
- Consistently met deadlines while managing multiple tasks simultaneously without compromising quality or accuracy.
- Facilitated strong client relationships with clear communication and timely followups.
- Provided assistance and addressed customer concerns about their accounts
- Assisted customers by sharing expertise in developing effective strategies for debt settlement.
- Located and notified customers of delinquent accounts by mail and telephone, soliciting payment.
- Arranged debt repayment and established repayment schedules, tailored to customers' financial situations
- Maintained accurate records of customer financial status and collection efforts.
- Performed assigned accounts' various administrative functions
- Maintained accurate and up-to-date customer information
- Provided information to customers/public regarding department policies and regulations
Education
High School Diploma -
Summit View High School
Riverside, CA06.2009
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- MS Office Applications
- Policy and procedure improvements
- Program Leadership
- Critical Thinking
- Data Collection & Research
- Flexible and Adaptable
- Attention to Detail
Timeline
Program Manager
Mercy House Living Centers
08.2021 - Current
Office Assistant II
Riverside University Health System- BH
06.2017 - 08.2021
Customer Service Account Representative
ARS National Services
02.2016 - 06.2017
High School Diploma -
Summit View High School
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