Ashleigh Stafford
CURED
Antioch,TN
1
Certification
7
years of professional experience
Experienced nail technician with a strong background in customer service, attention to detail, and calm, efficient service. Known for building loyal client relationships, delivering polished results, and maintaining clean, organized workspaces.
Work History
Nail Technician
1 Year 4 Months- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction. I have an extensive list of regular clients, as well as that list growing due to word of mouth recommendations.
- Delivered manicures and pedicures tailored to client preferences and nail health needs.
- Sanitized tools, stations, and equipment to maintain strict infection control standards.
- Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
- Designed creative nail art designs and patterns.
Nail Technician
8 Months- Applied gel, acrylic, and polish services with precision and durable finish quality.
- Delivered manicures, pedicures, and nail enhancements with consistent attention to client preferences.
- Consulted with clients to recommend appropriate services, colors, and aftercare guidance.
- Applied gel, dip, gel-x, builder gel, and polish services with precision and durable finish quality.
- Able to perform extensive and detailed nail art services.
- Managed appointment flow efficiently while maintaining organized, clean service areas.
- Established strong client relationships through exceptional customer service and communication skills.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Manicurist Instructor
9 Months- Taught students how to perform manicures and pedicures following state board sanitation and infection-control standards.
- Demonstrated how to consult clients to assess nail condition and recommend appropriate services.
- Did fun and intriguing classroom discussions and demonstrations on nail polish, gel, and acrylic enhancements with consistent precision.
- Assisted with inventory restocking and prepared supplies for daily service operations.
- Oversaw maintaining clean, organized service stations and sterilized tools between appointments.
- Collaborated with fellow instructors on how to better improve the program(s), for both the school and the students.
- Helped organize events for the classes and school, including job fairs, field trips, and other professionals in the industry to come in and do demonstrations and speak from their experience.
- Updated and oversaw a spreadsheet of past students; made sure past students were able to pass state-board testing, adjusted well in their career, etc.
- Gave and graded tests on lessons, and worked individually with students to ensure they fully comprehended a subject.
Call Center Representative/Trainer
3 Years 3 Months- Processed customer inquiries through phone systems, maintaining accurate records and timely call resolution.
- Processed payments and updated customer records in call center systems.
- Verified account information and payment status to support secure call access and service continuity.
- Explained call restrictions, deposit methods, and usage policies with clear, professional communication.
- Resolved inmate calling account issues, clarifying service options and billing details for families and facilities.
- Documented complaints and service requests, ensuring proper follow-up and case tracking.
- Coordinated with internal teams to address technical issues affecting call connectivity and account access.
- Maintained confidentiality while handling sensitive customer and correctional communication data.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers averaging 200+ calls in a work day.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Trained new personnel regarding company operations, policies and services.
- One of, if not the number one representative with sales.
Education
Associate of Applied Science - Nursing
Manicurist - Nail Technology
Skills
Customer service/support
Appointment scheduling
Payment processing
Data entry
Inbound phone calls
Time management
Teamwork and collaboration
Calm under pressure
Problem-solving skills
Data confidentiality
Typing 57 wpm (average)
Attention to detail
Certification
- Licensed Nail Technician - 3 years
Timeline
Nail Technician
CURED
06.2025 - CurrentRead More
Nail Technician
Polished
10.2024 - 06.2025Read More
Manicurist Instructor
Georgia Career Institute
01.2024 - 10.2024Read More
Call Center Representative/Trainer
Combined Public Communications
09.2019 - 12.2022Read More
Georgia Career Institute
Manicurist from Nail Technology
Read More
Gulf Coast State College
Associate of Applied Science from Nursing
Read More