Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashleigh Swingle

Zanesville

Summary

Dynamic manager with proven expertise in operations management at Roosters wings. I excel in team leadership and customer relationship management. Recognized for enhancing guest satisfaction and optimizing inventory processes. Skilled in conflict resolution and staff training, consistently delivering exceptional service in high-pressure environments. Committed to driving performance improvements and fostering a collaborative team culture.

Overview

13
13
years of professional experience

Work History

Manager, Server, Bartender

Roosterswings
Zanesville
04.2021 - Current
  • Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
  • Coordinated inventory management and supply ordering for efficient stock levels.
  • Developed and maintained relationships with vendors for quality supplies.
  • Resolved customer complaints promptly to uphold restaurant reputation.
  • Conducted regular staff meetings to communicate goals and expectations effectively.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Bank Teller

Huntington National Bank
New Concord
09.2015 - 06.2020
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and problem resolution.
  • Educated clients on bank products and services available.
  • Maintained cash drawer accuracy and balanced daily transactions.
  • Collaborated with team members to enhance customer service experience.
  • Handled confidential customer information with discretion and care.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Conducted regular audits to ensure compliance with bank policies.
  • Trained new tellers on procedures and customer interaction techniques.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Cashier Team Lead

Sarahsville market
Sarahsville
02.2013 - 05.2015
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Handled cash transactions and processed payments accurately and efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Resolved customer complaints with professionalism and empathy to enhance experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Meadowbrook
Byesville, OH
01-2014

Skills

  • Team leadership
  • Order processing
  • Cash handling
  • Conflict resolution
  • Compliance auditing
  • Sales reporting
  • Inventory management
  • Customer relationship management
  • Staff training
  • Time management
  • Problem solving
  • Effective communication
  • Performance evaluation
  • Workflow optimization
  • Team building and leadership
  • Bank deposit procedures
  • Cash management
  • Process improvements
  • Special events
  • Hourly shift management
  • Store merchandising
  • Team development
  • Strategic thinker
  • Loss prevention procedures
  • Operations management

Timeline

Manager, Server, Bartender

Roosterswings
04.2021 - Current

Bank Teller

Huntington National Bank
09.2015 - 06.2020

Cashier Team Lead

Sarahsville market
02.2013 - 05.2015

High School Diploma -

Meadowbrook

Similar Profiles

CREATE PROFILE
Ashleigh Swingle