Ashleigh Uilkie
College Station,TX
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Business Coordinator I
Texas A&M Engineering
05.2023 - Current
- Serve as accounts payable and purchasing contact
- Implement and coordinate purchasing activities to include management of accounts payable, purchasing and requisition processing, payment card allocations and statement reconciliation/verification
- Monitor fiscal accounts
- Investigate errors on transactions and recommend appropriate corrective action
- Process departmental correction requests (DCR)
- Process scholarship payments
- Verify all federal, state, local, and development accounts
- Train faculty and staff on new and existing business procedures related to business activities.
Patient Service Representative
Central Texas Heart Center
12.2021 - 10.2022
- Welcomes and greets patients in a manner that is helpful and friendly; determines purpose of visit and directs the patient accordingly
- Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times
- Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients
- Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s)
- Practices confidentiality and privacy protocols in accordance with policy and HIPAA/HITECH requirements
- Verifies method of payment for service and collects data and/or payment as appropriate
- Performs daily confirmation calls for future appointments following established protocols and guidelines
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed
- Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Receptionist
University Dental Associates
05.2021 - 12.2021
- Welcomes and greets patients in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly
- Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times
- Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients
- Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s)
- Practices confidentiality and privacy protocols in accordance with policy and HIPAA/HITECH requirements
- Verifies method of payment for service and collects data and/or payment as appropriate
- Performs daily confirmation calls for future appointments following established protocols and guidelines
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed
- Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
Client Care Manager
Right at Home
06.2015 - 03.2019
- Direct the call to the appropriate party
- Screen applicants
- Complete inquiry calls
- Schedule intakes and complete intakes
- Coordinate care between clients and caregivers
- Conduct Interviews for applicants
- Keep up to date records for clients/caregivers
- Conduct caregiver introductions with clients
- Complete Supervisory Visits
- Go into field if we do not have coverage
- Council caregivers when needed
- On-call rotation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
DIPLOMA -
Timber Academy
College Station, TX03.2014
Skills
Planning and execution
Customer Service Management
Training and mentoring
Operations Management
Strategic Planning
Continuous Improvement
Personal Information
Relocation: Anywhere
Timeline
Business Coordinator I
Texas A&M Engineering
05.2023 - Current
Patient Service Representative
Central Texas Heart Center
12.2021 - 10.2022
Receptionist
University Dental Associates
05.2021 - 12.2021
Client Care Manager
Right at Home
06.2015 - 03.2019
DIPLOMA -
Timber Academy
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