Ashleigh Urias
Houston,TX
Summary
Dynamic and resourceful Office Assistant with proven expertise in office administration and customer service excellence, honed at Eztag. Skilled in data entry and fostering positive client relations, I significantly enhanced operational efficiency and customer satisfaction. My adeptness at QuickBooks and a positive attitude drive seamless office operations and team cohesion.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Office Assistant
Eztag
02.2023 - 12.2024
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Medical Receptionist
HCA Houston Healthcare Medical Center
08.2021 - 02.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Optimized appointment scheduling to maximize doctor availability.
Receptionist
Daspit Law Firm
03.2020 - 11.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted with planning office events and meetings for smooth execution.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved workflow by introducing more efficient document handling and organization practices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Nursing - Nursing
Lonestar Community College
4141 Victory Dr, Houston, TX 7708805-2028
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Resourceful
- Verbal communication
- Organizing and categorizing
- Mail handling
- Office administration
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Document management
- Documentation and reporting
- Filing and data archiving
- Office supply management
- Valid Driver's license
- Bookkeeping
- Team bonding
- Invoice processing
- Supply restocking
- Payment processing
- Spreadsheet creation
- Report writing
- Proofreading
- Billing and coding
- Quickbooks
- Record preparation
- Business administration
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Languages
Spanish
Limited Working
Timeline
Office Assistant
Eztag
02.2023 - 12.2024
Medical Receptionist
HCA Houston Healthcare Medical Center
08.2021 - 02.2022
Receptionist
Daspit Law Firm
03.2020 - 11.2021
Nursing - Nursing
Lonestar Community College
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