Ashleigh VanOverstraeten

Delivered high-quality customer service in a fast-paced environment, managing up to 400 customers per shift with professionalism and efficiency.

Handled multiple tasks simultaneously, including order taking, payment processing, and inventory monitoring—ensuring smooth operations during peak hours.

Maintained accurate cash handling procedures, balancing cash drawers and completing end-of-shift reports with a strong attention to detail.

Demonstrated excellent communication and interpersonal skills when resolving customer concerns, ensuring a positive guest experience.

Organized and restocked bar supplies, keeping detailed records of inventory usage and coordinating with vendors to ensure timely deliveries.

Collaborated with a team to streamline workflow, improve service times, and maintain a clean and compliant work environment.

• Implemented successful outreach efforts targeting underserved populations in the community for improved access to wellness programs.
• Promoted healthy lifestyles through various workshops, seminars, and wellness classes.
• Coordinated with healthcare providers to ensure seamless integration of wellness services for clients.
• Optimized facility usage by scheduling events strategically based on demand patterns maximizing accessibility for clients.
• Enhanced overall wellness by developing and implementing comprehensive health programs.
• Contributed towards increased retention rates among members through exceptional customer service responsiveness issues or concerns encountered during their experience.
• Developed strategic partnerships with community organizations to expand resources available to clients and promote holistic wellbeing.

• Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
• Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
• Coordinated interdisciplinary teams comprised of medical professionals, social workers and educators to address each client's unique needs holistically.
• Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
• Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
• Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
• Enhanced client outcomes by developing and implementing personalized case management plans.
• Empowered clients by equipping them with comprehensive knowledge of their rights and responsibilities in navigating complex social service systems.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Resolved customer concerns diplomatically, ensuring a positive experience and building lasting client relationships—skills transferable to client-facing office roles.
• Maintained organized records of daily specials, guest feedback, and operational notes—demonstrating precision and recordkeeping skills.