Ashleigh Wallace
Topeka,KS
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers and employees.
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements.
Experienced Quality Control Analyst with a demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods, and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Efficient preloader dedicated to safely loading and unloading merchandise and thoroughly examining merchandise for defects or non-conformities. Communicative and team-oriented.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
KanCare
12.2022 - Current
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects promptly.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into QA processes when applicable.
- Managed approximately 30 trainees during training sessions and sandboxing.
- Managed around 70 audits per week on call center representatives, registration specialists, and eligibility specialists.
Eligibility Senior Representative
KanCare
10.2020 - Current
- Improved client satisfaction by efficiently processing eligibility applications and addressing inquiries.
- Streamlined application review process for faster turnaround times and higher approval rates.
- Enhanced team productivity with regular training sessions on policy updates and procedural changes.
- Reduced processing errors, implementing stringent quality control measures for application reviews.
- Collaborated with cross-functional teams to address complex eligibility issues and ensure accurate determinations.
- Maintained in-depth knowledge of federal, state, and local regulations to accurately assess applicant eligibility for programs.
- Conducted thorough audits of case files to ensure compliance with policies while also identifying potential areas for improvement or additional training needs.
- Supported continuous process improvements by participating in focus groups, committees, and special projects aimed at enhancing the department's operations.
- Elevated team performance through active contributions during meetings, offering insightful suggestions based on past experiences and industry research findings.
- Optimized workload distribution among team members to maximize productivity without compromising service quality levels.
- Managed high-volume caseloads efficiently under tight deadlines while maintaining accuracy and attention to detail throughout the entire process.
- Assisted clients with the completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on the application process
- Managed a team with around 25 people alongside the supervisor.
Eligibility Specialist
KanCare
10.2019 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Managed approximately 15 applications, 20 reviews, and/or 36 to 60 case maintenance tasks per day.
Medical Logistics Specialist
United States Army
08.2014 - 10.2020
- Improved medical inventory accuracy by implementing anefficient tracking system.
- Streamlined the procurement process for medical supplies, resulting in reduced costs and increased efficiency.
- Enhanced patient care by ensuring timely delivery of essential medical equipment to healthcare providers.
- Reduced waste and improved sustainability by implementing a medical supply recycling program.
Preloader
UPS
12.2016 - 08.2019
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Streamlined package handling processes for enhanced workflow and reduced error rates.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
Cashier
Walmart
09.2015 - 09.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
CNA
Glenn Moore Meadows
09.2015 - 09.2017
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Hostess
Boomers Bar And Grill
07.2013 - 06.2015
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, and sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Education
High School Diploma -
Holton High School
Holton, KS05.2015
Skills
- Process Implementation
- Quality Assurance
- Project Management
- Issue Resolution
- Call Monitoring
- Peer Relationships
- QA Planning
- Word Processing
- Investigation of Claims
- Mentoring
- SharePoint
- Documentation
Timeline
Quality Assurance Analyst
KanCare
12.2022 - Current
Eligibility Senior Representative
KanCare
10.2020 - Current
Eligibility Specialist
KanCare
10.2019 - Current
Preloader
UPS
12.2016 - 08.2019
Cashier
Walmart
09.2015 - 09.2017
CNA
Glenn Moore Meadows
09.2015 - 09.2017
Medical Logistics Specialist
United States Army
08.2014 - 10.2020
Hostess
Boomers Bar And Grill
07.2013 - 06.2015
High School Diploma -
Holton High School
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