Ashleigh Waters
Counselor/Customer Service Provider
Batesburg,SC
Summary
Dynamic and resourceful professional with extensive experience as a Chat Support Representative at Asurion, excelling in customer relationship management and merchandise upselling. Proven ability to maintain composure under pressure while delivering exceptional service, resulting in increased customer loyalty and satisfaction. Proficient in CRM software and skilled in effective communication.
Overview
14
14
years of professional experience
Work History
Chat Support Representative
Asurion
01.2025 - 08.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Office Assistant
Moore Klean
01.2024 - 12.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Worked flexible hours across night, weekend, and holiday shifts.
Census Enumerator
United States Census Bureau ACO 2976
08.2020 - 11.2020
- Communicated with Census takers via phone to answer questions and expedite process.
- Leveraged smartphones to record information.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Attended team meetings to develop job knowledge.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Completed surveys by rechecking contact information before ending each call.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Coded data from participant interviews.
- Investigated candidate history and employment claims to confirm eligibility for positions.
Customer Sales Representative
Sam’s Rental
02.2014 - 04.2018
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Maintained customer accounts and relationships.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Contacted potential customers to capitalize on sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recorded accurate and efficient records in customer database.
Sales Associate
Fulmer’s Hardware
01.2012 - 01.2014
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Certified Customer Service Specialist -
Online Customer Service Training
Batesburg, SCBachelors of Psychology - Alcohol And Substance Abuse Counselor
Post University
Waterbury, CTGED -
Lifelong Learning Center
Batesburg, SCCertified Nursing Assistant - Nursing
South Carolina Certified Nursing Association
Batesburg, SC09.2015
Skills
- Social media monitoring
- CRM software
- Performance tracking
- Merchandise upselling
- Promotional support
- Tracking complaints
- Multitasking and prioritization
- Attention to detail
- Account management
- Professional demeanor
- Report creation
- Document and records management
- Inbound and outbound calling
- Call center operations
- Phone etiquette
- Calm under pressure
- Time management
- Process improvement
- Active listening
- Communication skills
- Self motivation
- POS systems and ordering platforms
- Account updates
- Time management abilities
- Multi-line phone talent
- Problem-solving abilities
- Task prioritization
- De-escalation techniques
- Resourcefulness
- Excellent communication
- Training development aptitude
- Multitasking
- Customer relationship management (CRM)
- Number wpm typing speed
- Customer needs assessments
- Order processing
- Issue and complaint resolution
- Conflict resolution
- Order fulfillment
- Problem-solving
- Complaint investigation
- Shipping procedures
- Stress tolerance
- Credit card payment processing
- Microsoft office expertise
- Customer data confidentiality
- Data entry
- Technical proficiency
Timeline
Chat Support Representative
Asurion
01.2025 - 08.2025
Office Assistant
Moore Klean
01.2024 - 12.2024
Census Enumerator
United States Census Bureau ACO 2976
08.2020 - 11.2020
Customer Sales Representative
Sam’s Rental
02.2014 - 04.2018
Sales Associate
Fulmer’s Hardware
01.2012 - 01.2014
Certified Customer Service Specialist -
Online Customer Service Training
Bachelors of Psychology - Alcohol And Substance Abuse Counselor
Post University
GED -
Lifelong Learning Center
Certified Nursing Assistant - Nursing
South Carolina Certified Nursing Association