Ashleigh West

• Set the example, lead from the front, and provide a positive atmosphere for my team.
• Conducted training of new and old staff, and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Drive to different locations all throughout the tri-cities area. Travel out of state when necessary.
• Keep track of myself and team’s numbers including daily, weekly, and scoring averages.
• Provide incentives for team members to hit their goals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Coordinated weekly meetings for internal groups.

• Cultivated warm relationships with regular customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Perform the duties associated with Manager-On-Duty shifts including the managing of front of house employees, interactions/resolutions with guests, closing out cash transactions of the bar and servers, and closing down of restaurant

• Operations, recruitment, training, and marketing
• Record daily inventory
• Ordered fresh produce and supplies daily
• Opening/closing out of cash drawer, and handling of cash
• Provided excellent customer service interaction
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.

• Clean claims and increase collections
• Reduce team's administrative burden
• Reduce write-offs, decrease third-party collection costs and ensure the patient's medical information is accurate and updated
• Prepare invoices and record payments
• Work with patients to set up payment arrangements
• Maintain and update billing software as needed and all other administrative support duties as assigned.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Managed billing calendar and scheduled claims for payments.

• Organized sales appointment for the owner and sales manager
• Set up and maintained all social media outlets, such as Facebook,Twitter, and Website
• Performed all general office duties, QuickBooks data entry and invoicing
• Help office manager with any task needed.

• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Provided customer records, account statements and copies of checks.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Sold and cross-sold bank products to new and existing customers.
• Turned in excess cash to maintain drawer security.
• Placed orders for customer checks and verified starting numbers.
• Audited fellow teller currency to contribute to dual-control procedures.
• Removed mutilated currency from circulation.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.

• Magna Cum Laude

Dual enrollment at JTCC