Summary
Overview
Work History
Education
Skills
Timeline
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Ashleigh Whisenhunt

Gilmer,TX

Summary

Dynamic leader with a proven track record at Stone Link, excelling in customer service and sales expertise. Leveraged exceptional people skills and problem-solving abilities to enhance customer satisfaction and boost employee morale. Achieved significant improvements in operational efficiency and relationship building, demonstrating a commitment to excellence and a positive, professional approach.

Overview

12
12
years of professional experience

Work History

Manager

Stone Link
05.2013 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management
  • Managed senior-level personnel
  • Opened and closed location and monitored shift changes
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Associate

Walmart
05.2021 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Hallsville High School
Hallsville, TX
06.2011

Graduate Certificate - Cosmetology

Kilgore College
Kilgore, TX

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Sales expertise
  • Adapt to diverse groups
  • Cleaning techniques
  • Building rapport
  • Point of sale operation
  • Relationship selling
  • Positive and professional
  • Hospitality and accommodation

Timeline

Sales Associate

Walmart
05.2021 - 11.2024

Manager

Stone Link
05.2013 - 05.2021

High School Diploma -

Hallsville High School

Graduate Certificate - Cosmetology

Kilgore College

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Ashleigh Whisenhunt