Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Ashleigh White

Ashleigh White

Winston-Salem,NC

Summary

Dynamic administrative professional with a proven track record at Quest Diagnostics, excelling in customer relations and project management. Skilled in Microsoft Office Suite and critical thinking, I fostered strong client relationships and enhanced service delivery, contributing to improved operational efficiency and customer satisfaction. Committed to continuous improvement and excellence in healthcare support.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Quest Diagnostics
11.2020 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

PSR IV-Float

Quest Diagnostics
08.2016 - 11.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

PSR I

Quest Diagnostics
04.2016 - 08.2016
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Medical Office Assistant

Novant Health, Inc
11.2014 - 11.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported patient care with accurate preparation and maintenance of examination rooms.

Phlebotomy Float

Novant Health, Inc
05.2014 - 11.2014
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Phlebotomist

Solstas Lab Partners
11.2011 - 05.2014
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN

High School Diploma -

Starmount High School
Boonville
06-2009

Skills

  • Customer relations
  • Invoice processing
  • Task Prioritization
  • Project management
  • Microsoft Office Suite
  • Critical thinking

Timeline

Administrative Assistant

Quest Diagnostics
11.2020 - Current

PSR IV-Float

Quest Diagnostics
08.2016 - 11.2020

PSR I

Quest Diagnostics
04.2016 - 08.2016

Medical Office Assistant

Novant Health, Inc
11.2014 - 11.2015

Phlebotomy Float

Novant Health, Inc
05.2014 - 11.2014

Phlebotomist

Solstas Lab Partners
11.2011 - 05.2014

Bachelor of Science - Psychology

Capella University

High School Diploma -

Starmount High School

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