Ashleigh Williams
Cincinnati,OH
Summary
Experienced professional with a strong background in customer service and operational efficiency. Proven ability to deliver exceptional results in fast-paced environments by prioritizing tasks, resolving issues effectively, and fostering strong relationships. Skilled in complaint resolution, data management, and creative problem-solving. Passionate about continuous learning and contributing to team success. Adept at navigating high-pressure situations with a calm, resourceful approach. Committed to exceeding expectations and driving organizational growth.
Overview
6
6
years of professional experience
Work History
Mail Handler
United States Postal Service
06.2023 - Current
- Operated advanced mail processing machines for efficient sorting and packaging of mail
- Inspected and resolved damages to guarantee customer satisfaction
- Delivered results under tight deadlines in high-pressure environments
- Efficiently sorted and distributed incoming and outgoing mail in a fast-paced environment
- Maintained a clean and organized work area to optimize workflow and productivity
Customer Service Advocate
Paycor
12.2021 - 02.2023
- Achieved a 92% customer satisfaction rate by resolving issues with knowledgeable and friendly service
- Processed inquiries via calls and emails, maintaining an 87% productivity rate while exceeding service expectations
- Collaborated with team members to identify optimal solutions, enhancing customer loyalty and retention
- Provided exceptional customer service by actively listening to customers' concerns and providing solutions to exceed their expectations
- Deescalated customer concerns through strategic communication and maintaining a professional demeanor
Customer Service Representative
Custom Design Benefits
07.2019 - 12.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Assisted approximately 100 customers every day with positive attitude and focus on customer satisfaction.
- Followed up with member and providers about resolved issues to maintain high standards of customer service.
- Review insurance policy terms to determine whether a particular service or equipment is covered by insurance plan
Skills
- Complaint Resolution
- Customer Relations
- Exceptional Communication
- Data Gathering
- Multitasking
- Creative Problem Solving
- Quick Learner
- Adaptable
- Motivated
- Account updating
Timeline
Mail Handler
United States Postal Service
06.2023 - Current
Customer Service Advocate
Paycor
12.2021 - 02.2023
Customer Service Representative
Custom Design Benefits
07.2019 - 12.2021
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