Ashleigh Yager
Walls,MS
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Barista
Bee Nutrition
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Team Leader
Fedex Express
07.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Material Handler
Fedex Express
07.2017 - 07.2020
- Loaded and unloaded materials onto and off of aircrafts for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Transported inventory items to appropriate locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Operated equipment while observing standard safety procedures.
Education
GED -
Northwest Community College
Southaven, MS02-2009
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
- Safe Food Handling
Purple Passion Award
I had achieved above and beyond my job duties.
I was able to maintain a professional yet safe mindset even when I was the only person on my team.
I stayed positive even when I came upon hard and negative obsticules.
Accomplishments
- Purple Passion Award
For maintaining a positive mindset when I didn't have the staffing to continue my duties. Never gave up.
- Bravo Zulu
Maintaining a safe but positive work team on the ramp.
Able to complete tasks ahead of time.
Timeline
Barista
Bee Nutrition
09.2023 - Current
Team Leader
Fedex Express
07.2020 - Current
Material Handler
Fedex Express
07.2017 - 07.2020
GED -
Northwest Community College
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