Ashleigh Zalanka
Mount Juliet,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Paralegal position. Ready to help team achieve company goals. Fantastic at problem-solving and verifying information.
Overview
13
13
years of professional experience
Work History
Customer Reviews and Compliance Coordinator
Better Business Bureau
09.2020 - Current
- Promote compliance by advising management on needed or prohibited actions to comport with our policies.
- Respond to employee inquiries regarding customer review, advertising review, and BBB trademark regulations and procedures.
- Identify, investigate and document trademark, advertising review, and logo violations and recommended corrective measures.
- Warn violators of infractions or penalties.
- Keep informed regarding industry changes, trends or best practices.
- Redact personally identifiable information from customer reviews and process accordingly.
- Answer phone and assist consumers and businesses.
Preschool Teacher
Bluestar Preschool Learning Center
08.2021 - 06.2022
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
Pharmacy Technician
Ritch's Pharmacy
07.2019 - 09.2020
- Working the front counter and managing the transactions and helping with front end sales
- Establishing friendly rapport with customers and patients
- Maintaining HIPAA regulations
- Provide excellent customer service
- I help with billing and I also charge credit cards at the end of the month in order for people to pay their bills as well as store credit cards in our filing system for later use
- Handle checks as they come in for their monthly bill and I also handle prescriptions and bag them up for either pick up or delivery
- Counting pills and checking in the prescription drug order.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Server
Post Office Pies
12.2018 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Shift Manager/Server/Caterer/Bartender/Host
Romano's Macaroni Grill
05.2018 - 11.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Cashier
Elba Travel Center
06.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Trainer
Yard House
01.2016 - 10.2016
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Maintained calm demeanor in a fast-paced dining environment.
Trade Practice and Helpline Specialist
Better Business Bureau
01.2015 - 06.2015
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with internal departments to align marketing campaigns.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Nightshift Auditor and Front Desk Clerk
Hilton Sanderson Gulf and Beach Resort
08.2013 - 01.2015
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
- Interacted with guests as they were checking in.
Lead Agent
Sitel
08.2010 - 05.2011
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
Education
GED -
Lurleen B. Wallace YES Program
Bachelor of Science - Paralegal Studies
Peirce College
11.2024
Skills
- Administrative Writing
- Compiling Data
- Data Compilation
- Policy Analysis
- Advertising Understanding
- Investigations Skills
- Compliance Reviews
- Internal Audits
- Document Review
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Preschool Teacher
Bluestar Preschool Learning Center
08.2021 - 06.2022
Customer Reviews and Compliance Coordinator
Better Business Bureau
09.2020 - Current
Pharmacy Technician
Ritch's Pharmacy
07.2019 - 09.2020
Server
Post Office Pies
12.2018 - 07.2019
Shift Manager/Server/Caterer/Bartender/Host
Romano's Macaroni Grill
05.2018 - 11.2018
Cashier
Elba Travel Center
06.2017 - 04.2018
Front Desk Trainer
Yard House
01.2016 - 10.2016
Trade Practice and Helpline Specialist
Better Business Bureau
01.2015 - 06.2015
Nightshift Auditor and Front Desk Clerk
Hilton Sanderson Gulf and Beach Resort
08.2013 - 01.2015
Lead Agent
Sitel
08.2010 - 05.2011
GED -
Lurleen B. Wallace YES Program
Bachelor of Science - Paralegal Studies
Peirce College