Ashleigh Riley
Arlington,TX
Summary
Committed to leading by example and treating everyone with respect. Flexible and adaptable, capable of managing fast-pace and evolving work environments. Shows initiative in and self-motivation, hard work ethic and ambitious. Creative and persistent with effective decision-making talents combined with strong problem-solving skills. Highly organized and a natural planner, setting goals and developing strategic methods for achieving them. Extensive collaborative experience with a broad array of professionals. Effectively communicate ideas, thoughts, and concepts in a clear, concise, respectful, and culturally competent manner. Personable and friendly, enjoys meeting new people and develops inter-personal relationships easily.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Area Manager of Operations (Outbound)
FedEx Ground
05.2023 - 03.2024
- Led Initial Outbound Certification Team
- Increased Auto-Dim Metric from 68% to 92% (Metric Goal 90%)
- Implemented processes increasing overall scanning rate from 88% to 96% (Metric Goal 90%)
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Facilitated communication between departments, resolving conflicts and streamlining processes for better collaboration.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Optimized staff scheduling by analyzing workload requirements and reducing labor costs without sacrificing service quality or employee satisfaction.
- Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Monitored daily operations closely, proactively addressing any potential issues before escalating into larger problems.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Raised productivity accuracy and accountability by creating new automated tracking method.
Area Manager of Logistics (Linehaul)
Fedex Ground
11.2022 - 05.2023
- Streamlined logistics processes by implementing efficient scheduling and routing strategies, reducing station transportation costs by $13,200 per quarter and improving delivery times.
- Enhanced warehouse operations by optimizing storage layouts and inventory management systems, resulting in increased productivity and space utilization.
- Developed strong relationships with vendors and carriers to negotiate favorable contracts, ultimately lowering overall operational expenses.
- Led a team of logistics professionals, providing guidance and support to ensure high levels of performance and employee satisfaction.
- Collaborated with cross-functional teams to develop integrated supply chain solutions that addressed complex challenges and improved overall efficiency.
- Achieved substantial cost savings by conducting thorough analyses of transportation modes, carrier rates, and service options before making recommendations for procurement decisions.
- Spearheaded process improvements projects aimed at increasing throughput capacity without compromising on safety or quality standards.
- Maintained accurate records of inventory levels through regular audits and adjustments based on demand forecasts, preventing stockouts or excess stock accumulation.
- Partnered with sales teams to understand customer requirements better allowing them to provide tailored logistics solutions that met their specific needs.
- Developed robust contingency plans proactively addressing potential risks and disruptions in the supply chain, ensuring business continuity even during unforeseen events.
- Drove improvements in order accuracy rates and on-time delivery performance by closely monitoring metrics, identifying bottlenecks, and implementing corrective actions to address root causes.
- Worked closely with IT teams to deploy technology solutions that enhanced visibility into logistics processes-enabling more effective decision-making based on real-time data insights.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Coordinated dispatching of hundreds of drivers to accomplish daily delivery requirements.
- Led third-party vendors in achieving delivery time and cost targets.
- Kept corporate departments and customers updated on critical shipments.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Championed innovative solutions that increased logistical efficiency while minimizing environmental impact.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Area Manager of Operations (Inbound)
FedEx Ground
09.2021 - 11.2022
- Led Initial Inbound Certification Team
- Increased station load scan metric from 86% to 98% (Metric Goal 95%)
- Increased station inbound scan rate from 78% to 92% (Metric Goal 90%)
- Developed review processes decreasing misload rate by 12%
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
Package Handler
FedEx Ground
11.2019 - 08.2021
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Assembled, sealed and loaded packages into correct trucks
- Used hand-held scanners and physical logs to accurately track item movements
Educator, Student Development
Arlington Independent School District
03.2017 - 06.2020
- Directed day-to-day operations of educational programs and supervised support staff to delegate assignments and evaluate performance
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Implemented new technologies to improve workplace productivity and record keeping
- Participated in progress report meetings with supervisors and administration
Private Home Health Care Provider
Helping Restore Ability
06.2017 - 05.2020
- Maintained positive working relationships with referral sources to promote business services
- Displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Developed rapport with clients to create safe and trusting environment for care
- Maintained clean, safe, and well-organized work environment
Manager/Licensed Barber
Sport Clips
03.2012 - 01.2017
- Onboarded new employees, including training, mentoring, and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized performance by monitoring daily activities and mentoring team members
- Improved productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Education
Master of Arts - English, Rhetoric
The University of Texas At Arlington
Arlington, TX12.2018
Post Graduate Secondary - Women's And Gender Studies
The University of Texas At Arlington
Arlington, TX12.2018
Bachelor of Arts - English, Composition
The University of Texas At Arlington
Arlington, TX05.2017
Skills
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Assignment Delegation
- Hiring, Onboarding, and Training
- Department Oversight
- Program Optimization
- Operational Efficiency
- Logistics Management
- Workforce Planning
- Excellent interpersonal skills
- Supply Chain Optimization
- Operations Management
- Warehouse Management
- Route Planning
- Transportation Management
- Route Optimization
- Transportation management systems
- Shipping Documentation
- Strategic Planning
- Performance Assessment and Evaluation
Timeline
Area Manager of Operations (Outbound)
FedEx Ground
05.2023 - 03.2024
Area Manager of Logistics (Linehaul)
Fedex Ground
11.2022 - 05.2023
Area Manager of Operations (Inbound)
FedEx Ground
09.2021 - 11.2022
Package Handler
FedEx Ground
11.2019 - 08.2021
Private Home Health Care Provider
Helping Restore Ability
06.2017 - 05.2020
Educator, Student Development
Arlington Independent School District
03.2017 - 06.2020
Manager/Licensed Barber
Sport Clips
03.2012 - 01.2017
Master of Arts - English, Rhetoric
The University of Texas At Arlington
Post Graduate Secondary - Women's And Gender Studies
The University of Texas At Arlington
Bachelor of Arts - English, Composition
The University of Texas At Arlington
Certification
- Power Industrial Truck Operator License, Tugger - October 2023-October 2026
- Power Industrial Truck Operator License, Switcher - June 2023-June 2026
- Cintas First Aid and Safety, CPR Certification - July 2023-July 2025
- Cintas First Aid and Safety, AED Certification - July 2023-July 2025
Awards
- Station Employee of the Year - FedEx Ground (2020)
- Bravo Zulu for Leading the Initial Inbound Certification Team - FedEx Ground (October 2022)
- District All Star Award for Station's First Inbound Certification - FedEx Ground (October 2022)
- Bravo Zulu for Inbound Certification - FedEx Ground (November 2022)
- Regional Area Manager of the Month for Linehaul Profitability - FedEx Ground (March 2023)
- Bravo Zulu for Outstanding Contractor Relations - FedEx Ground (May 2023)
- Bravo Zulu for Leading the Initial Outbound Certification Team - FedEx Ground (December 2023)
- District All Star Award for Station's First Outbound Certification - FedEx Ground (December 2023)
- Bravo Zulu for Outbound Certification - FedEx Ground (January 2024)
- Bravo Zulu for Outbound Certification - FedEx Ground (February 2024)
- Bravo Zulu for Outbound Certification - FedEx Ground (March 2024)