Ashleigh T. Varrato
Delaware,OH
Summary
Guest experience professional with a high standard for delivering exceptional service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for strong interpersonal skills, reliability, and focus on achieving results. Recognized for having millions of dollars in sales throughout my career. Adept at training staff, managing guest relations, and enhancing overall guest satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Experience Manager (GEM)
Face Forward Aesthetics
01.2023 - Current
- Generated over $1 million in sales in 2024 alone, while maintaining the highest guest volume company-wide with 1,000+ appointments—demonstrating efficiency, consistency, and trust in guest relationships.
- Conduct thorough consultations that prioritize education, trust, and tailored treatment planning to support long-term guest outcomes.
- Enhance the guest journey by ensuring seamless communication, from initial scheduling through treatment follow-ups.
- Support team development through collaboration, training, and knowledge sharing to drive consistency in guest care.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
Assistant Store Manager
Lilly Pulitzer
06.2022 - 01.2023
- Oversaw daily operations including staffing, inventory, and service standards while maintaining a guest-first culture.
- Led initiatives to train and motivate the sales team, resulting in stronger client engagement and in-store experience.
- Partnered with leadership to strategize store goals and optimize team performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Experience Supervisor
L.L. Bean
08.2021 - 12.2022
- Mentored 50+ new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Identified key areas for service improvement and implemented coaching programs to drive team success.
- Collaborated across departments to ensure consistency in experience and efficiency in operations.
Education
BBA - Professional Sales
University of Toledo
Toledo, OH08-2020
Skills
- Exceptional communication
- Sales and upselling
- Guest relations expertise
- Team member development
Timeline
Guest Experience Manager (GEM)
Face Forward Aesthetics
01.2023 - Current
Assistant Store Manager
Lilly Pulitzer
06.2022 - 01.2023
Customer Experience Supervisor
L.L. Bean
08.2021 - 12.2022
BBA - Professional Sales
University of Toledo
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