ASHLEN BEAVERS
Oklahoma City
Summary
Dynamic Client Implementation Associate at KPA with a proven track record in SaaS onboarding and process improvement. Expert in fostering client relationships and streamlining processes, resulting in reduced implementation times. Skilled in project management and cross-functional collaboration, I thrive on delivering exceptional client experiences and driving organizational success.
Overview
12
12
years of professional experience
Work History
Client Implementation Associate
KPA
Oklahoma City
07.2022 - Current
- Manage end-to-end onboarding for new clients, ensuring smooth product adoption and seamless handoff from sales to support.
- Coordinate with product, development, and account management teams to ensure client needs are addressed effectively.
- Led comprehensive client training sessions, created training detailed documentation, and served as a key point of contact during onboarding.
- Reduced my average implementation time by identifying process inefficiencies and streamlining communication workflows.
- Cultivated strong client relationships to enhance long-term satisfaction and retention.
Client Support Specialist
KPA
Oklahoma City
07.2022 - 01.2024
- Provided front-line technical support for KPA’s SaaS products, assisting clients via phone, email, and chat.
- Escalated complex issues to internal teams and followed up to ensure timely resolution.
- Contributed to the implementation team and helped implement up to 30 customers at a time while maintaining my support duties.
- Recognized for excellent communication and empathy in handling sensitive or urgent client issues.
Director of Donor Engagement
Oklahoma Baptist Homes for Children
11.2020 - 10.2021
- Supervised creative and communications team of eight employees to achieve organizational goals.
- Facilitated hiring and training processes for new team members.
- Oversaw all team projects, ensuring efficient fulfillment of organizational needs.
- Reviewed and approved internal and external communications across all programs.
- Drafted and proofread correspondence for president and executive offices.
- Managed public relations and crowdfunding initiatives through print and digital campaigns.
- Led social media and website marketing efforts to enhance online presence.
- Developed processes and campaigns that increased funding and revenue.
Development / Communications Coordinator
Oklahoma Baptist Homes for Children
01.2019 - 11.2020
- Responsible for writing and designing all event materials for two main fundraising events of more than 1,300 in attendance each year.
- Researched, created and implemented organization's first virtual fundraising peer-to-peer campaign and auction.
- Created presentations and presented ideas to key audiences.
- Assisted with event planning and fundraising.
- Supervised volunteers.
- Built donor relationships.
- Wrote and edited fundraising letters and event materials.
- Managed office.
Development Assistant
Oklahoma Baptist Homes for Children
06.2014 - 01.2019
- Assisted with event planning and fundraising.
- Supervised volunteers.
- Built donor relationships.
- Wrote and edited fundraising letters and event materials.
- Managed office.
Production Assistant
SoonerVision
08.2013 - 06.2014
- Produced broadcast graphics with Photoshop.
- Managed Chyron to show graphics during a live broadcast.
- Used EVS to edit live video for real time playback during a broadcast.
- Learned sports broadcasting.
- Learned to use AVID for video editing.
Education
BA - Journalism
The University of Oklahoma
Norman05.2018
Skills
- Client Onboarding & Training
- SaaS Implementation
- Project Management & Coordination
- Time Management
- Process Improvement
- CRM & Ticketing Systems
- Process Documentation
- Cross-Functional Collaboration
- Self Motivation
References
- Dori Mudd, Client Support Team Lead, (918) 961-0900
- Matt Wade, HR Director, (405) 468-6168
- Kelli Brantley, Event Specialist, (405) 323-8285
Freelance Projects
- Wheat Home & Hospitalities, 2020, I designed the logo for wheat and consulted in the creation of this company's website.
- Oklahoma City Ballet, 2019, Created a promotional video for the ballet ball, Tickled Pink. I designed the logo, business cards and graphics for the wrapping of their trailer. I created their website and SEO.
- Robinson Street Baptist Church, 2019, Created and managed website and social media. Designed church directory.
- A & M Events, 2018, Created company logo, business cards and website and SEO. Helped with event and photo staging.
References
References available upon request.
Timeline
Client Implementation Associate
KPA
07.2022 - Current
Client Support Specialist
KPA
07.2022 - 01.2024
Director of Donor Engagement
Oklahoma Baptist Homes for Children
11.2020 - 10.2021
Development / Communications Coordinator
Oklahoma Baptist Homes for Children
01.2019 - 11.2020
Development Assistant
Oklahoma Baptist Homes for Children
06.2014 - 01.2019
Production Assistant
SoonerVision
08.2013 - 06.2014
BA - Journalism
The University of Oklahoma
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