Ashlen Broadbent
Chadds Ford,PA
Summary
Dedicated customer service professional committed to quality service and attention to detail. Ethical and respectful of all. Creative, kind and hardworking individual seeking to learn and grow with a reputable company. Specialize in working with all breeds & diverse clients. Seeking a position in the animal care industry, a dog friendly customer service based business or a position in a company working to better the local community and world. Recently licensed in Property & Casualty Insurance in most States and Canada.
Overview
8
8
years of professional experience
Work History
Receptionist
RazrBar
02.2023 - 04.2024
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Maintained clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left salon feeling satisfied with their experience.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Updated client profiles to reflect current products and service preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Ordered & Retrieved staff lunches.
Receptionist
Hickory Veterinary Emergency & Specialty
12.2023 - 02.2024
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Reduced wait times for clients by promptly checking in patients upon arrival at th clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Care Coordinator
Heart + Paw Veterinary
4 2023 - 10.2023
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed multi-line phone system, emails and text messaging and pleasantly greeted in person patients.
- Managed over 50 calls per day.
- Answered owner animal health questions and advised on best care practices per nurse or doctor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed prescription requests and queries in compliance with practice protocol.
- Restocked retail and office supplies.
- Helped increase retail sales.
- Managed clinic laundry, cleaned exam rooms.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Member Experience Specialist
Trupanion Pet Insurance
03.2022 - 08.2022
- Received Property & Casualty Insurance Licensing in most states & Canada.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered excellent customer service, resulting in consistently good customer satisfaction ratings.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Held 5 out of 5 customer satisfaction score consistently.
- Researched and rapidly resolved client conflicts to maintain key accounts
- Maintained and managed customer files and databases
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Care Taker
Austin Cat Sitters
11.2019 - 03.2020
- Providing any kind of care to pet as directed by Owner
- Making sure pet's living spaces are clean
- Enjoying play or cuddle time with pet
- Providing detailed report on visits with pet to Owner
- Sending photos of completed tasks and of pet to Owner
- Bringing in mail and packages
- Watering plants as directed
- Ensuring home is secure and safe
- Communicating with pet owner's in regards to pet
- Handled animals safely and remained calm in different situations
- Trained, walked and exercised pets of different sizes and temperaments
- Followed pet care instructions for dietary needs and medication regimens
Receptionist & Assistant
Paz Veterinary
06.2019 - 11.2019
- Greeting and checking in Clients
- Offering and getting coffee or water for Client
- Managing over 50 customer calls per day
- Managing emails
- Communicating with vet techs, vets & patients
- Maintaining clean lobby and work environment
- Restocking & inventory of retail products
- Collecting payment and checking patient out from visit
- Opening and Closing duties of business
- Assisting vet tech with various tasks
- Minding client records
- Establishing professional relationships with other local businesses
Pet Care Taker
Walk Atx
10.2016 - 04.2019
- Walking dogs and supervising playgroups
- Picking up and dropping off dogs per Owner's request
- Overnight stays with client's pet as needed
- Providing care to cats and dogs per Owner's direction
- Ensuring home of client is secure
- Bringing in mail and packages
- Sending pictures of pet(s) to Owner
- Bathing dogs, trimming nails and brushing them as needed
- Providing detailed report of visit to Owner
- Administering medication to pet as needed per direction of Owner
- Regularly had repeat clients
- Enrolled new clients for services
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours across night, weekend and holiday shifts
Education
High School Diploma -
Uppatinas School
05.2001 -
Some College (No Degree) - Small Business Management
Northampton Community College
Bethlehem, PACosmetology - Cosmetology
Pulse, Paul Mitchell Beauty Academy
Downingtown, PaSkills
Organizational skills
Professional telephone demeanor
Medical terminology knowledge
Creative problem solving
Appointment Scheduling
Species-specific temperament knowledge
Attention to Detail
Managing paperwork
Dog & Cat First Aid/CPR
Active Listening
Additional Information
- Certified in Dog & Cat first aid & CPR by the American Red Cross
- Silver Award Girl Scouts of America
- Leadership Award Girl Scouts of America
- Seamstress for 15 years
Licenses
Property & Casualty License in:
California
Colorado
Illinois
Louisiana
Maine
Massachusetts
Nevada
New Jersey
New York
North Carolina
Pennsylvania
Texas
Vermont
Virginia
Washington
Timeline
Receptionist
Hickory Veterinary Emergency & Specialty
12.2023 - 02.2024
Receptionist
RazrBar
02.2023 - 04.2024
Member Experience Specialist
Trupanion Pet Insurance
03.2022 - 08.2022
Care Taker
Austin Cat Sitters
11.2019 - 03.2020
Receptionist & Assistant
Paz Veterinary
06.2019 - 11.2019
Pet Care Taker
Walk Atx
10.2016 - 04.2019
High School Diploma -
Uppatinas School
05.2001 -
Care Coordinator
Heart + Paw Veterinary
4 2023 - 10.2023
Some College (No Degree) - Small Business Management
Northampton Community College
Cosmetology - Cosmetology
Pulse, Paul Mitchell Beauty Academy