Ashlen Evans
Greater Nashville,TN
Summary
Seasoned and driven collaborator and people manager experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Resource Administrative Generalist
Valiant Integrated Services (DOD Contractor)
07.2020 - Current
- Maintaining ADP, implementing (process) improvements, ensuring data quality
- HRIS implementation specialist
- Streamlined payroll processes for clients through efficient implementation of ADP services.
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Collaborated with sales teams to ensure smooth transitions from prospecting to onboarding new clients.
- HRIS Transactions | Payroll Functions | Compliance Management
- Create and maintain company policies, procedures, and best practices
- Help maintain data integrity in systems by running queries and analyzing data
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Documenting all department processes and procedures, creating trackers to ensure data accuracy.
- Streamlined administrative processes by implementing efficient filing systems and organizing office layout.
- Enhanced interdepartmental communication by scheduling regular meetings and fostering open dialogue among team members.
- Reduced operational costs with effective budget management, monitoring expenses, and negotiating vendor contracts.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Increased employee retention through thorough candidate screening and conducting comprehensive interviews for new hires.
- Improved customer satisfaction ratings by addressing inquiries promptly and resolving issues professionally.
- Processed incoming and outgoing mail and packages according to established procedures.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
Fort Campbell Career Advisor
Campbell Strong Workforce Partnership
01.2018 - 07.2020
- Assisting transitioning service members and spouses with employment searches, training, certification, and licensing
- Enhanced clients'' job search success by crafting tailored and impactful resumes.
- Manage social media marketing for Campbell Strong Workforce Partnership and Operation Next
- Enhanced client career development by providing personalized guidance and support.
- Increased brand awareness by developing and implementing effective social media strategies.
- Manage data for Labor Market data
- Streamlined job search processes for clients, resulting in increased interview opportunities.
- Managed a caseload in the following groups, WIOA, Fort Campbell Transition Grant, Dislocated Worker, Adult, and Youth
- Developed comprehensive career plans to facilitate professional growth and success.
- Streamlined the Career Services department''s processes, creating a more efficient system for managing resources and appointments.
Customer Experience Data Associate II
Lyft HQ
08.2018 - 05.2020
- Started the remote based work to allow for more employment of associates
- Enhanced data accuracy by meticulously reviewing and validating information from various sources.
- Led in resolving performance and data adjustments of reported issues
- Data analysis revolving around customer improvement concerns of User Experience.
- Streamlined office processes by implementing efficient filing and organizational systems.
Unit Manager III
Navient Solutions
03.2014 - 08.2017
- Consistent weight-based goal Experience on the call floor /Resolving Problems Excellent organizational abilities Exceptional interpersonal abilities
- Strong verbal and written communication skills and solid understanding of all telecommunications equipment
- Updated employee paperwork and records
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Held training and daily performance of 100+ staff and wrote professional business correspondence
- Planned for major business changes including system conversions and office moves
- Organized software licenses and handled all system updates
- Prioritized project components and organized
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
Education
Master of Science in Psychology - Industrial Organizational Psychology - Cognitive Psychology
Ball State University
Muncie, IN12.2016
Bachelor of Science in Applied Psychology- Concentration in Media and Technology -
Ball State University
Muncie, IN05.2015
Associate of Science - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
MuncieHC-2400 Training plan for Medical Administrative Assistant + Billing & Coding (CCA) + (CPC) -
American Business & Technology University
07.2018
Skills
- Recruitment Management**
- ADP Workforce Now**
- Microsoft Office Suite**
- Case Management**
- Problem Solving
- Detail Oriented
- Outstanding Prioritization Skills
- Time Management
- Data Analysis**
- Google Suite**
- Talent Acquisition **
- Social Media Marketing
Certification
- SHRM Foundations Veterans at Work Certificate, 11/2018
- SHRM-CP, In Progress
Timeline
People Resource Administrative Generalist
Valiant Integrated Services (DOD Contractor)
07.2020 - Current
Customer Experience Data Associate II
Lyft HQ
08.2018 - 05.2020
Fort Campbell Career Advisor
Campbell Strong Workforce Partnership
01.2018 - 07.2020
Unit Manager III
Navient Solutions
03.2014 - 08.2017
Master of Science in Psychology - Industrial Organizational Psychology - Cognitive Psychology
Ball State University
Bachelor of Science in Applied Psychology- Concentration in Media and Technology -
Ball State University
Associate of Science - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
HC-2400 Training plan for Medical Administrative Assistant + Billing & Coding (CCA) + (CPC) -
American Business & Technology University
- SHRM Foundations Veterans at Work Certificate, 11/2018
- SHRM-CP, In Progress
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