Ashlen Thompson-Ua

• Quickly and accurately counted drawers at start and end of each shift.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Elevated employee morale with regular recognition of outstanding performance.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Completed store closing procedures and balanced vault and tills.
• Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations, thus improving customer satisfaction.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Accepted and checked in daily deliveries from outside vendors.
• Maintained stocked shelves, check dates and write off expirations / credits.
• Added new inventory to retail system for proper scanning and sales.

• Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
• Maintained high volume of calls and met demands of busy and productive group.
• Improved member satisfaction by providing exceptional member service during the collections process, addressing concerns promptly and professionally.
• Delivered exceptional member service on collection calls and maintained calm and professional demeanor.
• Registered information of members in database, collecting credit history, financial statements and personal details to preserve accurate records.
• Processed debtor payments and updated accounts to reflect new balance.
• Researched payment and fee errors / discrepancies to initiate corrective action.
• Maintained accurate records of member accounts, demand letters, payments and payment plans.
• Kept strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
• Analyzed financial data to develop customized payment plans suited to individual debtor circumstances while still aligning with company objectives.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Leveraged excellent interpersonal skills when working with external partners, such as legal counsel, third party collectors and credit bureaus, ensuring positive working relationships.
• Trained new team members on scripts, company services, and collection strategies.
• Used skip tracing and other techniques to contact debtors and negotiated solutions that met creditor and debtor needs while keeping in compliance with fair debt collection practices.
• Established relationships with members to encourage payment of delinquent accounts and create appropriate debt repayment plan based on current financial condition.
• Initiated repossession process, foreclosure, or service disconnection upon failure of other collection methods.
• Prepared and submitted legal documents to initiate court proceedings.
• Handled Bankruptcy and deceased accounts.

• Prepared, transferred, collected and filed all collateral vehicle titles.
• Prepared vehicle titles for adding and / or removing liens and ownership.
• Contacted DMV for assistance with unusual circumstances and fees on automobiles
• Daily in-person delivery and pick up of all pending vehicle titles to DMV office.
• Maintained records of all vehicle title statuses and followed up on outstanding records.
• Disbursed new loan and Visa accounts.
• Set up automatic payments to loans / Visas.
• Researched and corrected discrepancies regarding loan payments, miscellaneous charges and fees.
• Maintained credit disputes and accurate reporting to all Credit Bureaus.
• Worked with members in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of member information, verifying data collected during the application process and updating records as needed.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Provided quick turnaround times to maintain fast-past schedule.
• Processed loan applications and monitored progress from start to finish.
• Compiled closing packages for drafting and presentation accuracy.
• Identified opportunities to cross-sell and upsell loan products to customers.

*See duties previously stated above

• Assisted members with account management, including updating personal information and setting up automated payments.
• Verified customer identification and documentation for compliant transactions.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Maintained and managed customer files and databases.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.
• Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.