Ashley Cintron
Tampa,FL
Overview
10
10
years of professional experience
Work History
Director of Operations
Haze Talent Agency
06.2020 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Property Manager
Real Estate
01.2022 - Current
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Communicated effectively with owners, residents, and on-site associates.
Bartender/Server/Event Ambassador
TopGolf
11.2016 - Current
- Managed event logistics and operations.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Reviewed event bills to confirm accuracy and approve payment.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Hired, trained and supervised volunteers and support staff required for events.
- Inspected event facilities to confirm conformance to customer requirements.
Customer Service Associate
The Westin Hotel
11.2015 - 11.2016
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Managed timely and effective replacement of damaged or missing products.
Lead Hostess
Cinebistro
01.2013 - 11.2015
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL05.2016
Skills
- Advertising Campaign Development
- Social Media Platforms
- Quarterly Reviews
- Business Policies and Procedures
- Improve Performance
- Market and Competitor Research
Timeline
Property Manager
Real Estate
01.2022 - Current
Director of Operations
Haze Talent Agency
06.2020 - Current
Bartender/Server/Event Ambassador
TopGolf
11.2016 - Current
Customer Service Associate
The Westin Hotel
11.2015 - 11.2016
Lead Hostess
Cinebistro
01.2013 - 11.2015
Associate of Science - Business Administration And Management
Hillsborough Community College
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.