Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Ashley Marie Arce

Brownsville,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Skincare Advisor

SEPHORA
McAllen, Texas
01.2015 - 01.2019
  • Assisted clients with beauty and retail electronic services and via Sephora Applications and skincare tools
  • Evaluated and handled inquiries and complaints during the holiday season in the Skincare department
  • Imputed data into Sephora databases and spreadsheets for balances in cash drawers at the beginning and end of a work shift.
  • Maintained checkin and checkout information.
  • Educated clients on skin care procedures and products.
  • Trained new staff on range of spa services offered.
  • Learned new techniques and complete chemical peel processes.
  • Instructed clients on how to apply make-up to achieve desired look.
  • Performed laser vein therapy and laser hair removal procedures.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Scheduled patient consultations and treatments, Sephora application.
  • Supported profitability by upselling products and services and processing sales.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Monitored product freshness, appearance and cleanliness to improve quality control.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.

Department Consultant

SEPHORA JCPENNEY
Laredo, Texas
01.2011 - 01.2014
  • Participated in operations such as inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards.
  • Maintained quality assurance procedure between product and client.
  • Monitored completed work and provided feedback to improve team member performance.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Identified training opportunities to drive increased levels of quality through various department projects.
  • Recommended improvements to systems and procedures for increased productivity.
  • Troubleshot registers and android tablets to revise product issues and fixed problems.
  • Fielded customer complaints and rectified service issues.
  • Kept records of quality reports and statistical reviews.
  • Collected and analyzed production samples to evaluate quality.
  • Completed various financial and quality audits for different departments.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Established product specifications and quality assurance practices.

Chili's Hostess & Waiting Staff

CHILI'S LAREDO
Laredo, Texas
01.2012 - 01.2013
  • Made sure Customers were satisfied with food and drink order
  • Worked To-Go or carry out orders.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

Associate Degree -

Laredo Community College
Laredo, Texas
06.2016

High School Degree -

John B. Alexander High School
05.2012

Currently enrolled as student undergrad - Multidisciplinary Studies

University of the Rio Grande Valley
Brownsville, Texas

Admitted in the College of Education Spring 2018 - Special Education

Texas A&M International University

Skills

  • Customer Service
  • Client Consultations
  • Product Demonstrations
  • Equipment Sterilization
  • Creative Thinking
  • Preoperative Skincare
  • Equipment Maintenance
  • Records Management
  • Team Collaboration
  • Multitasking and Organization
  • Cleaning and Sanitizing
  • Customer Education

Volunteer Experience

  • UIL STEM programs and UIL ELA writing competitions, 2018, Volunteered in Laredo, TX
  • United Independent School District, Laredo, Texas, Volunteered at ASL Awareness support groups and Special Education conventions at Texas A&M International University
  • Laredo Boys & Girls Club, Laredo, Texas, 2014, Completed community service
  • Laredo Tennis Association for the Blind, Laredo, Texas, 2013, Mentored and taught
  • The Laredo Tennis Association, Laredo, Texas, 2010-2012, Retired Council Member

Timeline

Skincare Advisor

SEPHORA
01.2015 - 01.2019

Chili's Hostess & Waiting Staff

CHILI'S LAREDO
01.2012 - 01.2013

Department Consultant

SEPHORA JCPENNEY
01.2011 - 01.2014

Associate Degree -

Laredo Community College

High School Degree -

John B. Alexander High School

Currently enrolled as student undergrad - Multidisciplinary Studies

University of the Rio Grande Valley

Admitted in the College of Education Spring 2018 - Special Education

Texas A&M International University

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Ashley Marie Arce