Adept at complaint resolution and fostering client relations, I significantly enhanced customer satisfaction at Farmers Insurance Company. My adaptability and critical thinking skills led to improved operational efficiency and team productivity. Recognized for building strong customer relationships and excelling in fast-paced environments, I consistently exceed employer expectations without compromising service quality.
Hi, I’m
Ashley Johannes
Climax Springs,Mo
Summary
Work History
Farmers Insurance Company
Customer Service Representative
Job overview
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Acosta Chiropractic And Wellness Center
Office Manager
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Back Neck & Pain Sports Clinic
Office Manager
Job overview
Coffman Marina
Office Manager
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Paul’s Quick Shop
Cashier
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Driftwood Spa
Office Coordinator
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Blue Cat Tavern & Grill
Bartender
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Drydockz
Bartender
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Longview Community College Lee's Summit, MO
from General Studies
University Overview
Skills
- Account updating
- Scheduling
- Complaint resolution
- Hospitality and accommodation
- Adaptability and flexibility
- Active listening
- Escalation management
- Professional telephone demeanor
- Payment processing
- Problem-solving
- Customer service
- Appointment scheduling
- Creative problem solving
- Critical thinking
- Key holder experience
- Relationship building
- Multitasking and organization
- Client relations
- 10-key
Timeline
Customer Service Representative
Farmers Insurance Company
Office Manager
Acosta Chiropractic And Wellness Center
Office Manager
Back Neck & Pain Sports Clinic
Office Manager
Coffman Marina
Cashier
Paul’s Quick Shop
Office Coordinator
Driftwood Spa
Bartender
Blue Cat Tavern & Grill
Bartender
Drydockz
Longview Community College
from General Studies