ASHLEY BROWN
Wesley Chapel,FL
Overview
12
12
years of professional experience
Work History
In Park Revenue Area Supervisor
Busch Gardens Tampa Bay
02.2023 - Current
- Oversee daily operation of the Gift Shop, Lockers, Photography, and Cabanas teams
- Manage the business units through $120,000+ in sales a week
- Supervise daily line schedules in order to effectively staff the individual cost centers and make revisions based on the business needs and complete daily schedules to improve labor
- Provide timely and relevant feedback to ambassadors to help them develop in their role
- Lead the teams to regularly and consistently provide the best experience for our guests
- Work with ambassadors to perform daily opening, operating and closing procedures and enforcing all department and park policies and procedures.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Manager
Domino's Pizza
12.2015 - 02.2023
- Completed daily, weekly, and monthly inventory
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Motivated employees to be productive and engaged in work
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Supervisor Attractions Operations - Seasonal
Cedar Point
04.2020 - 11.2022
- Provided coaching in the moment to correct behavior
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Ensured state and federal labor guidelines were followed
- Recorded Daily Operational Reports, Certification Checklists and input weekly schedules
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Attractions Attendant - Seasonal
Cedar Point
04.2016 - 11.2019
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
Customer Service Representative
Domino's Pizza
12.2011 - 11.2014
Skills
- Time management
- Conflict resolution
- Teamwork
- Communication
- Customer service
- Adaptability
Timeline
In Park Revenue Area Supervisor
Busch Gardens Tampa Bay
02.2023 - Current
Supervisor Attractions Operations - Seasonal
Cedar Point
04.2020 - 11.2022
Attractions Attendant - Seasonal
Cedar Point
04.2016 - 11.2019
Manager
Domino's Pizza
12.2015 - 02.2023
Customer Service Representative
Domino's Pizza
12.2011 - 11.2014