Ashley Aaberg

Bear-A-Boo Daycare

07.2008 - Current

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Established departmental performance goals and provided feedback for underperforming areas.
Monitored office workflow and administrative processes to keep operations running smoothly.
Formed strategic partnerships and connected with potential clients to drive business development.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Provide professional development opportunities for staff.
Establish policies and communicate them to staff and parents
Communicate and meet with parents regarding their children and the center’s policies.
Ensure that center facilities are safe for children and comply with laws and regulations.