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ASHLEY BAILEY
Psychology Student
Tulsa,OK
Work Preference
Summary
Detail oriented job-seeker with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking pro-active approach to identifying and addressing issues. Brings fresh perspective and strong commitment to quality and success.
Through roles as a server, bartender, line-cook and cashier I've developed a strong foundation in communication, empathy and teamwork under high pressure conditions. I honed active listening and non-judgemental support while guiding customers through decisions, managing conflicts, and de-escalating tense situations with calm respectful dialogue. My experience in fast-paced environments sharpened my problem-solving and time management skills, ensuring reliable resource navigation and timely referall to on-site or community support. I've built trust through consistent follow-through, confidentiality, and ethical boundary setting all while collaborating with diverse teams to coordinate a seamless service. These experiences has strengthened my ability to access needs, provide person-centered assistance and promote a stigma-free environment.
Overview
20
Years of food service industry experience
Work History
Sonic Drive-Inn
General Manager
02.2003 - 07.2010
Job overview
- Led operational strategy to enhance customer satisfaction and drive business growth.
- Streamlined processes, resulting in improved efficiency and reduced operational costs.
- Mentored management team to foster leadership skills and enhance team performance.
- Implemented performance metrics to monitor productivity and optimize staff allocation.
- Collaborated with cross-functional teams to align business objectives and improve service delivery.
- Analyzed market trends to inform strategic planning and competitive positioning initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Covered key roles such as cook, car-hop, and fountain if the need arose.
Red Dog Saloon
Cocktail Waitress
01.2011 - 04.2018
Job overview
- Delivered exceptional customer service by promptly taking orders and serving beverages.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with bartenders to ensure timely preparation of drinks during peak hours.
- Monitored inventory levels and communicated needs for replenishment to management.
- Assisted in training new staff on service protocols and beverage offerings.
- Resolved guest complaints efficiently, ensuring satisfaction and repeat business.
- Developed knowledge of cocktail recipes, enhancing menu recommendations for patrons.
- Implemented upselling techniques, resulting in increased beverage sales during shifts.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured seamless event execution for private parties by coordinating drink orders with kitchen staff while maintaining excellent communication skills.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Supported needs of a 25- person wait staff who attended to specific needs of countless customers daily for club type restaurant with social relevancy and intentionality.
Sheridan Lanes / IHOP/ Cracker Barrel
Server/Bartender
12.2018 - 11.2023
Job overview
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring accuracy and prompt delivery to guests.
- Collaborated with kitchen staff to streamline order processing and improve overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations effectively.
- Handled cash transactions accurately, processing payments while maintaining a balanced cash drawer.
- Developed menu knowledge to provide recommendations, contributing to increased sales through upselling techniques.
- Resolved guest complaints swiftly, fostering positive relationships and encouraging repeat visits to establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for IHOP type restaurant with social relevancy and intentionality.
- Trained new bartenders on drink preparation techniques and service standards.
- Implemented promotional strategies that increased bar sales during special events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
The Main Event
Line-Cook
10.2023 - Current
Job overview
- Prepared high-quality dishes in accordance with standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations to ensure efficient workflow.
- Collaborated with team members to coordinate food preparation during peak service hours.
- Monitored inventory levels and communicated needs for supplies to minimize disruptions.
- Trained new staff on kitchen procedures, safety protocols, and equipment operation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Increased repeat customer numbers with consistent high-quality meal preparation.
- Improved team morale and productivity through effective communication and collaboration.
- Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Monitored food quality and presentation to maintain high standards.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Verified proper portion sizes to consistently attain high food quality standards.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
Tulsa Community College (TCC)Tulsa, OK
Associate of Arts from psychology, mental health, and related topics
01.2025 - Current
University Overview
Ongoing coursework in psychology, mental health, general education and related topics at TCC
- 2.6 GPA
- Completed AP course in Psychology
- Ranked in Top 27% of class
- Extracurricular Activities: Volunteer at The Jesus Christ and The Latter Day Saints Church, Volunteer at The Family and Children's Community Thrift Store, Psychology Club
- Research Project: "Psychiatry as my career", I achieved an A. , "The Transfers Office": Why you need to visit
CourseraOnline
Certificate from Positive Psychology, Understanding Anxiety and Mood Disorders, and The Science of Well-Being courses
02.2025 - Current
University Overview
Online courses from random prestigious universities.
- Completed AP course in psychology
- 2.6 GPA
- Ranked in Top 27% of class
- Extracurricular Activities: AA/NA meetings
- Extracurricular Activities: Bowling
- Extracurricular Activities: Volunteer at The Jesus Christ and The Latter Day Saints Church
- Extracurricular Activities: Volunteer at Family and Children's Community Thrift Store
- Psychology Club Member
- Research Project: What I want to Do With my Life and Why it Matters, Achieved an A.
Skills
- Active listening
- Empathy
- Motivational interviewing
- Crisis awareness
- De-escalation
- Resource navigation
- Confidentiality
- Ethics
- Cultural humility
- Anti-stigma reduction
- Volunteer coordination
- Mentorship
- Team collaboration
Time management
Attention to detail
Highly motivated
Cleaning and organization
Professional attitude
Customer service
Reliable and trustworthy
Active listener
Food preparation
Problem-solving
Food safety knowledge
Team coordination
Knife skills
Kitchen station setup
Kitchen sanitation
Following cooking methods
Deep fryer operation
Kitchen organization
Quality control
Kitchen operations
Line management
Workload management
Ingredient preparation
Server communication
Frying techniques
Food presentation
Food allergen safety
Food plating
Portion control
Food storage
Stock rotation
Crew training
Menu item memorization
Portioning
Back of house operations
Line station oversight
Ingredient inspection
Order accuracy
Recipe customization
Prep work
Ordering and stocking
Cutting and slicing techniques
Contamination control
Salad preparation
Punctual and honest
Collaboration and teamwork
Effective prioritization
Safe food handling
Cleaning procedures
Leadership and decision making
Behavioral health interventions
Mental health awareness
Professional boundaries
Relapse prevention
Family support
Multicultural competence
Self-care promotion
Recovery planning
Goal setting assistance
Empathy development
Psychoeducation delivery
Substance abuse
Wellness coaching
Peer support expertise
Routine maintenance
Client relationship building
Documentation
Payment processing
Investigation techniques
Loss mitigation
Body language expertise
Basic maintenance skills
Trauma-informed care
Teamwork
Teamwork and collaboration
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Adaptability and flexibility
Decision-making
Psychosocial assessments
Team building
Community resources
Task prioritization
Self motivation
Providing community referrals
Interpersonal skills
Analytical thinking
Conflict resolution
Professionalism
Crisis intervention
Life skills training
Time management abilities
Continuous improvement
Written communication
Crisis management
Proficiency in DSM-5
Emotional intelligence
Client goal setting
Case management
Group facilitation
Mental health disorders
Treatment Planning
Following directions
Critical thinking
Maintaining safe environment
Meal preparation
Dependability
Housekeeping
Infant care experience
Routine management
Licensed driver
Activity planning
Schedule management
Emotional support
Managing routines
Bathing and dressing
Playing puzzles and games
Pet care experience
Arts and crafts
Homework assistance
Laundry assistance
Allergy awareness
Educational activities
Technology supervision
Upholding discipline rules
Multilingual communication
Emergency response
Administering medicines
Patience and empathy
Multitasking and organization
Cleaning and organizing
Positive reinforcement
Social skills development
Basic first aid
Personable nature
Responsible driver
Follows directions
Strong work ethic
Behavior management
Behavior monitoring
Transportation arrangements
Safe driving
Clear communication
Creative problem solving
Cultural sensitivity
Calm demeanor
Routine adherence
Positive and professional
Emotional and physical development assessment
Team leadership
Staff training and development
Complex Problem-solving
Goal setting
Relationship building
Strategic planning
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Shift scheduling
Policy implementation
Sales techniques
Schedule preparation
Performance evaluations
Negotiation
Product management
Expectation setting
Lead generation
Employee onboarding
Coaching and mentoring
Work prioritization
Policy and procedure development
Recruiting and interviewing
Risk management
Partnership development
Change management
Competitor research
Disciplinary techniques
Networking strategies
Skype
Computer skills
Problem resolution
Positive attitude
Team development
Hiring and training
Managing operations and efficiency
Customer relationship management
Professional and courteous
MS office
Good judgment
Self-awareness
Boundary setting
Motivational techniques
Substance abuse awareness
Relaxation techniques
Suicide prevention
Assertiveness training
Anger management
Grief counseling
Resilience building
Peer support
Counseling techniques
Behavioral interventions
Mediation
Treatment plan development
Patient intake
Patient screening
Substance abuse support
Case management activities
Group sessions
Emotional development
Individualized counseling
Case notes
Social skill building
Evidence-based counseling
File and record keeping
Social psychology
Crisis response
Needs assessment
Learning disability awareness
Client needs assessment
Mental health support
Administration and management
Patient advocacy
Developmental psychology
Coping methods
Peer counseling
Substance abuse counseling
Intervention support
Positive patient experiences
Safety protocols and procedures
Core Components
Core Components
As a dedicated student with a strong passion for learning and growth , I bring curiosity, adaptability, and a collaborative mindset to every opportunity I pursue. I thrive in environments that challenge me to think critically, communicate effectively, and contribute meaningfully to team goals. My core strengths include problem-solving, time management, and a commitment to continuous improvement- qualities that support both academic success and professional development. I'm eager to apply my skills in real-world settings and build connections that foster innovation and impact.
Certification
- ServSafe
- Positive Psychology Training - Coursera.com - 02/20/2025
- The Science of ell-Being Training - Coursera.com - 04/27/2025
Accomplishments
Accomplishments
- Started my religious journey at 7 and read The Bible, The Book of Mormon, The Big Book, and the Quran and was Baptized in Church and attend communion regularly
- Started to finish my education as a psychiatrist
- Started my recovery journey in 2017
- Maintain a well-supported relationship with sponsor
- Continue to support sponsees
- Collaborated with team of 130 in the development of Women in Recovery Luncheon.
- Supervised team of 8 staff members.
- Achieved recovery through effective keeping of my word
- Achieved promotions by following instructions and maintaining some roles with great efficiency
- Achieved good grades by completing homework with accuracy and efficiency
- Graduated Women In Recovery
- Was awarded a GED in 2004
- Collaborated with team of 25 in the development of Paint the Community. ( a program within my high school painting over graffiti in the community)
- Bowled a 170 in 2024
- Steadily give sound advice to my sisters, colleagues and friends.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Affiliations
- American Psychology Association
- Jesus Christ and The Latter Day Saints
- Women In Recovery
Quote
"My soul clings to the dust; give me life according to Your word"
Ps. 119:25
Software
Microsoft
Languages
English
Full Professional
Interests
Bowling
Religious Standards
Psychology
Helping Others Heal
Websites
My Bucket List
My Bucket List
Bring the Bailey Mobile Home Park back to life and out of poverty-ish conditions
Finish school and then be a psychiatrist
Be a wife and mother
Read more books
Bowl a perfect 300
Visit Europe
Buy a new car
Bring all denominations of religion to one worshipping the Godhead, Christ, removing ruin from the world, peacefully.
Be the first woman LDS prophet
Help someone everyday
Timeline
Coursera
Certificate from Positive Psychology, Understanding Anxiety and Mood Disorders, and The Science of Well-Being courses
02.2025 - Current
Tulsa Community College (TCC)
Associate of Arts from psychology, mental health, and related topics
01.2025 - Current
Line-Cook
The Main Event
10.2023 - Current
Server/Bartender
Sheridan Lanes / IHOP/ Cracker Barrel
12.2018 - 11.2023
Cocktail Waitress
Red Dog Saloon
01.2011 - 04.2018
General Manager
Sonic Drive-Inn
02.2003 - 07.2010
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