Ashley Abernathy

Produced the generation of quality opportunities and meetings for the sales teams, leveraging leads provided by marketing through various channels.

• Boosted client satisfaction by providing exceptional account management and maintaining strong relationships with key decision-makers.
• Exceeded sales targets consistently by identifying new business opportunities and leveraging existing relationships.
• Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, ensuring client success and retention.
• Implemented effective account plans, including strategies to upsell or cross-sell additional products or services.
• Delivered engaging product presentations to prospective clients, demonstrating the value proposition and driving revenue growth.
• Mentored junior representatives on best practices regarding lead generation, closing deals, and maintaining client relationships.
• Utilized CRM software effectively to track client interactions, manage pipelines, and ensure accurate reporting on sales activities.
• Met company performance standards, policies, and procedures, generating leads and maintaining high-profile accounts with professionalism.
• Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
• Achieved or exceeded company-defined sales quotas consistently above 100%

• Achieved monthly metrics at 100%, consistently delivering high performance.
• Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
• Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
• Expanded client base by conducting market research to identify new prospects and potential business opportunities.
• Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
• Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
• Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.

• Managed accounts, handled case management, and performed treatment planning, demonstrating strong organizational and communication skills.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Trained and mentored junior staff on customer service strategies and techniques.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Maintained relationships with customers to maximize sales opportunities.
• Managed efficient cash register operations.
• Managed approximately 50 incoming calls, emails, and faxes per day from customers.'

• Account management handled case management, and performed treatment planning, demonstrating strong organizational and communication skills.
• Streamlined front desk operations for increased efficiency by effectively managing 35 phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
• Reduced incoming call response time by implementing an effective call routing system.
• Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phones promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.

• Account Management
• Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
• Streamlined communication between departments for improved schedule adherence and reduced conflicts.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
• Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Created detailed calendars for staff members to support deadline management and milestone achievement.
• Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
• Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
• Managed 30-50 incoming calls, emails, and faxes per day from customers.

• Consult with clients to determine their hair care needs and desired style outcomes.
• Developed strong client relationships through consistent communication and attentive service.
• Assisted with staff training to enforce quality, safety, and sanitation guidelines.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Trained junior hairstylists in-salon procedures, product knowledge, and advanced cutting techniques for skill development.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
• Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
• Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
• Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
• Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
• Performed haircare services on 10-15 clients per day.