Ashley Acevedo
Riverview,Florida
Summary
Reliable and upbeat, I am successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Baby Gear Expert/Sales
Buy Buy Baby
10.2018 - 03.2021
- Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Loader
The Home Depot
02.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to loss prevention efforts by identifying potential theft risks and promptly reporting suspicious activity to supervisors or security personnel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted customers with plant selection, sharing knowledge on proper care and maintenance for optimal gardening results.
- Supported fellow staff members during peak hours by stepping in to assist with various tasks as needed, contributing to overall team success.
Cashier/Food Prep
Speedway
04.2015 - 07.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Front Cashier
McDonald’s
06.2015 - 09.2015
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Collaborated with other front-end staff to ensure seamless transitions between shifts and maintain overall efficiency of cashier operations.
- Utilized strong communication skills to effectively relay important information to both customers and fellow employees.
Dishwasher/Busser
The Corner Family Restaurant
05.2013 - 06.2015
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor of Arts - Psychology
University of West Florida
Pensacola, FL2025
Associate of Arts - Clinical/Counseling Psychology
Saint Leo University
Saint Leo, FL01.2022
High School Diploma -
Anclote High School
Holiday, Florida05.2014
Skills
- Analytical and Critical Thinking
- Relationship Building
- Verbal Communication
- Self-Directed
- Teamwork and Collaboration
- Dependable and Responsible
Hobbies
- Kayaking
- Reading
- Writing short horror stories
- Gardening
References
- Arianna Florez, Former Co-worker, 813.486.2647
- Bryan Lee, Hillsborough County Sheriff’s Deputy, 727.277.5146
Timeline
Baby Gear Expert/Sales
Buy Buy Baby
10.2018 - 03.2021
Cashier/Loader
The Home Depot
02.2017 - 10.2018
Front Cashier
McDonald’s
06.2015 - 09.2015
Cashier/Food Prep
Speedway
04.2015 - 07.2016
Dishwasher/Busser
The Corner Family Restaurant
05.2013 - 06.2015
Bachelor of Arts - Psychology
University of West Florida
Associate of Arts - Clinical/Counseling Psychology
Saint Leo University
High School Diploma -
Anclote High School
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