Ashley Acuna
San Antonio,TX
Summary
Dynamic professional with over 10 years of customer-facing experience, highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Transitioning from a successful career in customer service to a dedicated educator. Passionate about teaching with a proven ability to develop and implement engaging curricula that cater to diverse learning styles and paces. Expertise in fostering collaborative environments that promote student growth and achievement, coupled with strong skills in classroom management and lesson planning. Recognized for reliability and adaptability, ensuring effective teaching operations while building lasting relationships with students and their families.
Overview
13
13
years of professional experience
Work History
Teacher - 2nd Grade
Gillette Elementary
San Antonio, Tx
08.2025 - 05.2026
- Planned and delivered engaging lessons aligned with TEKS standards
- Differentiated instruction to meet diverse student needs
- Used hands-on activities and visual aids to support learning
- Assessed student progress and adjusted instruction accordingly
- Maintained a positive and structured classroom environment
- Bluebonnet training
- Collaborated with parents to support student academic and social development effectively.
- Created a positive classroom environment that encouraged student participation and enthusiasm for learning.
- Assessed student progress regularly, providing feedback to guide individual growth trajectories.
- Participated in professional development opportunities to stay current on educational best practices and improve teaching effectiveness.
- Led after-school tutoring sessions aimed at reinforcing academic concepts and helping students achieve their full potential.
- Met with parents to review Individualized Education Plans for at-risk students.
- Pursued professional development during summer months to maintain certification and extend skills.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- RBIS Training
- Math STEMscopes training
Teacher- Kindergarten
Collier Elementary
San Antonio, Tx
09.2024 - 05.2026
- Designed developmentally appropriate lessons in literacy and math
- Incorporated play-based and interactive learning strategies
- Supported early reading and phonics development
- Fostered social skills, routines, and classroom expectations
- Collaborated with mentor teacher and staff
- Developed and implemented engaging lesson plans aligned with state curriculum standards.
- Fostered a nurturing classroom environment that promoted social and emotional development.
- Assessed student progress through regular evaluations and communicated findings effectively.
- Integrated technology into daily activities to support interactive learning experiences.
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Utilized assessment data to modify instruction and target areas of weakness for individual students.
- Reported to parents and administration about student progress.
- Supported emotional development by teaching and modeling empathy, patience, and communication skills.
Customer Service Rep./Member Experience Specialist
WebTPA
San Antonio, Tx
05.2021 - 09.2024
- Handles routine member inquiries, account maintenance and basic problem resolution in an accurate and timely manner
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Making outbound outreaches to inform members of their health benefits and making them knowledgeable of their PCP or Urgent care benefits
- Managed high-volume customer inquiries through phone and email, ensuring timely responses.
- Resolved complex customer issues by collaborating with cross-functional teams to deliver effective solutions.
- Trained new team members on company policies and customer service protocols, enhancing team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Conduent Call Center
San Antonio, Tx
08.2020 - 04.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into the electronic system
- Documented conversations with customers to track requests, problems, and solutions
Front End Supervisor / Customer Service Rep.
Ross Dress for Less
San Antonio, Tx
10.2013 - 12.2020
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- I supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- I met and exceeded productivity targets by handling every interaction with top-notch customer service
- Trained and mentored staff on best practices for cash handling and customer engagement.
- Supervised front-end operations, ensuring exceptional customer service and efficient checkout processes.
- Coordinated scheduling to optimize coverage during peak hours, enhancing operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored adherence to company policies and procedures, maintaining compliance across front-end functions.
- Collaborated with management to develop promotional displays, driving sales and customer interest.
- Analyzed front-end performance metrics to identify areas for improvement and implement strategic changes.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [8] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - 40+ Hours Children Development/Education Courses
Texas A & M San Antonio
San Antonio, TX06-2019
Associates of Liberal Arts -
San Antonio College
San Antonio, TX06-2016
Diploma -
McCollum High School
San Antonio, TX06-2012
Skills
- Organizational Strengths
- Inbound and outbound calls
- Excel Spreadsheet
- Good listening skills
- Grammar
- Typing Proficiency
- Retail sales customer service
- Customer check out
- Classroom Management
- Lesson Planning & TEKS Alignment
- Communication with Parents & Staff
- Technology Integration (Google Classroom, Smartboard, etc)
- Student engagement
- Behavior management
- Conflict resolution
- Differentiated instruction
- Small group instruction
Timeline
Teacher - 2nd Grade
Gillette Elementary
08.2025 - 05.2026
Teacher- Kindergarten
Collier Elementary
09.2024 - 05.2026
Customer Service Rep./Member Experience Specialist
WebTPA
05.2021 - 09.2024
Customer Service Representative
Conduent Call Center
08.2020 - 04.2021
Front End Supervisor / Customer Service Rep.
Ross Dress for Less
10.2013 - 12.2020
Bachelor of Science - 40+ Hours Children Development/Education Courses
Texas A & M San Antonio
Associates of Liberal Arts -
San Antonio College
Diploma -
McCollum High School
GOALS
Take my teaching certification test and become a certified teacher.