Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Adams

Clarksville,TN

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Caregiver

Senior Solutions Home Care
Murfreesboro, TN
09.2017 - 09.2018
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Care Specialist

Arrow Exterminators
Nashville, TN
04.2013 - 07.2014
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Scheduled technician repair appointments at customer request.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Guest Service Representative

Gray Line Of Tennessee
Nashville, TN
03.2012 - 04.2013
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

Store Clerk

Kroger
Nashville, TN
10.2010 - 03.2012
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Order Taker

Lance's Pizza
Waverly, TN
06.2008 - 06.2010
  • Entered orders into computer system quickly and in proper sequence.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
  • Checked outgoing orders for accuracy before delivery.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Welcomed customers and provided quick and attentive service.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.

Education

High School Diploma -

Waverly Central High School
Waverly, TN
05.2010

Skills

  • Progress documentation
  • Pest management solutions
  • Patient care
  • Customer service
  • Scheduling
  • Dependable and reliable
  • Business administration

Timeline

Caregiver

Senior Solutions Home Care
09.2017 - 09.2018

Customer Care Specialist

Arrow Exterminators
04.2013 - 07.2014

Guest Service Representative

Gray Line Of Tennessee
03.2012 - 04.2013

Store Clerk

Kroger
10.2010 - 03.2012

Order Taker

Lance's Pizza
06.2008 - 06.2010

High School Diploma -

Waverly Central High School

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Ashley Adams