Ashley Adams
Cumberland,MD
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
17
17
years of professional experience
Work History
Administrative Assistant / Medical Assistant
National Spine and Pain Center
02.2022 - Current
- Assisted with insurance billing and pre-authorizations
- Managed scheduling and appointment coordination for multiple physicians, optimizing patient flow and clinic efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated communication between healthcare providers, patients, and insurance companies to resolve inquiries swiftly.
- Implemented best practices in record-keeping and compliance with HIPAA regulations to safeguard patient information effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians during examinations and minor surgical procedures, enhancing patient care experience.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Administrative Assistant / Certified Phlebotomy Tech
Vikramaditya, Poonai MD
03.2021 - 02.2022
- Schedule patients for appointments
- Answered incoming calls from patients and medical professionals
- Performed data entry for patient’s demographical and medical information
- Handled all billing and insurance claims
Administrative Assistant
MedExpress
01.2021 - 03.2021
- Perform data entry for patient information
- Answering incoming calls from patients and medical professionals
Bank Branch Manager Trainee
First People’s Community Federal Credit Union
10.2020 - 01.2021
- Manage branch tellers
- Performed customer service and set -up of new account
Administrative Assistant
Dr. Charles Hager DDS
07.2018 - 10.2020
- Schedule patients for appointments
- Answer incoming calls from patients and medical professionals
- Perform data entry for patient’s demographical and medical information
- Handle all billing and insurance claims
- Handle all ordering and inventory of supplies within the office
Administrative Assistant
Dental Wellness Center
05.2017 - 07.2018
Certified Pharmacy Technician
Pharmacare of Cumberland
10.2008 - 05.2017
Education
Certified Phlebotomy Technician -
Allegany College of Maryland
Cumberland, MD01.2017
Certified Pharmacy Technician - undefined
Allegany College of Maryland
Cumberland, MD01.2008
High School Diploma -
Allegany High School
Cumberland, MD01.2003
Skills
- Proficient at Microsoft Office
- Strong knowledge of insurance billing and resilient in obtaining prior authorizations
- Well adverse in several different medical reporting software programs
- Excellent time management skills and self-motivated
- Organized and exhibits great attention to detail
- Data entry
- Office administration
- File organization
- Strong customer service skills and patient relations
Timeline
Administrative Assistant / Medical Assistant
National Spine and Pain Center
02.2022 - Current
Administrative Assistant / Certified Phlebotomy Tech
Vikramaditya, Poonai MD
03.2021 - 02.2022
Administrative Assistant
MedExpress
01.2021 - 03.2021
Bank Branch Manager Trainee
First People’s Community Federal Credit Union
10.2020 - 01.2021
Administrative Assistant
Dr. Charles Hager DDS
07.2018 - 10.2020
Administrative Assistant
Dental Wellness Center
05.2017 - 07.2018
Certified Pharmacy Technician
Pharmacare of Cumberland
10.2008 - 05.2017
Certified Pharmacy Technician - undefined
Allegany College of Maryland
Certified Phlebotomy Technician -
Allegany College of Maryland
High School Diploma -
Allegany High School
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