ASHLEY ADAMS
Medical/Healthcare
Fredericksburg,VA
Summary
Motivated and dedicated management professional with excellence, comprehension, and a proven track record of success in hands-on leadership, training, teaching, triage, and planning. Extensive and proven experience as a Certified Nursing Assistant (CNA) and in Phlebotomy. Demonstrated ability to manage day-to-day scheduling, mentor staff, identify technical problems, provide solutions, and implement processes to enhance operations. Skilled in working efficiently with individuals from diverse cultural backgrounds, ages, and socioeconomic statuses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outreach Care Specialist
Athena Consulting LLC
10.2024 - Current
- Responsible for interpreting the necessary data making sure to receive all correct and legal documentation for clients to receive requested services
- Identifies and retrieves all legal documents interpreting if there are any changes or corrections needing to be made by providers
- Identifies and coordinates services and referrals with local and state departments and/or any funded federal programs
- Participating with team members in the practice of meeting, developing and surpassing objectives and goals that are required
- Work individually and as a team efficiently performing the job function as well as completing other assigned tasks/duties
- Offer new approaches, procedures or workflows to ensure growth and efficiency of the department and service performance
Supervisor, Support Services
Mary Washington Health Group/Medical Imaging of Fredericksburg (MIF, LLC)
03.2024 - 10.2024
- Perform functions of leadership for the front desk staff
- Recruitment and hiring experience
- Assistant to management with development and administration as well as the monitoring of the budget of the Radiology department for dual locations while operating within an approved budget
- Oversees the operations and management of the resources of the department for the assurance of efficiency and effectiveness to ensure the highest performance to each patient
- Completion of required annual competencies
- Perform office coordinator duties
- Responsible for organizing, prioritizing and delegating tasks to front desk staff based on the needs of the patients and department as well as the urgency required
- Monitors workflow to ensure efficiency while maximizing staff productivity along with monitoring and prioritizing customer satisfaction
- Responsible for maintenance, organization and efficiency of reception area, department and environment
- Monitors scheduling of patients, the workflow as well as the activities of the MIF subsections of the Radiology department for work and traffic flow while ensuring patients of information such as delays or updates
- Tasked with the assistance of developing, revising and enforcing policies of the radiology department as well as the departmental protocols, procedures and standards ensuring the quality of care, efficiency and the compliance of procedures
- Responsible for researching, initiating, implementing and recommending performance improvement activities using the FOCUS PDCA (Plan, Do, Check, Act) for services, new programs and technology
- Address each patient's needs effectively and efficiently to conduct patient satisfaction while maintaining a safe environment for each patient and associate
- Maintains inventory adequate for each location of supplies needed for department efficiency via ordering as well as restocking to and prevent any interruptions of services
- Perform any extra related tasks as assigned
Office Coordinator
Mary Washington Health Group
05.2022 - 03.2024
- Healthcare Analytics and quality control
- Performs scheduling of patient appointments and contacts including managing patient contacts and services using patient protocols
- Uploads patient insurance documents and verifies availability of active insurance
- Conducts setting up of intake documentation for new patients and verifies availability and completeness of all related forms physical examinations
- Case Management
- Coordinates with physicians to gain authorizations for treatments and related medications
- Participated in and coordinating patient care information with fellow staff and colleagues via the Microsoft Teams platform
- Client & Public Relations
- Performs physical security related functions including securing facility doors and setting alarms, counting and accounting for funds on hand collected from patient transactions
- Inserts, manages and stores patient health information using Epic Electronic Medical Records System
- Managed and performed various office clerical and automation functions
Clinical Assistant
Kaiser Permanente
05.2014 - 10.2021
- Maintained schedules for patient visits, accurate medical records, filing and retrieving medical charts, answering phones, insurance verification, electronic health records data entry
- Prepared patients for examination for the healthcare provider to include the following: recording vital signs including weight and preparing a patient for minor surgeries, examinations and biopsies
- Formulated reports for the Program Coordinator, Medical Director, and regional managers regarding vaccinations and mammograms as required by law
- Ensured lab compliance and with all required quality assurance measures by recording data in lab compliance databases, tests and immunizations with direction of the medical doctors
- Assisted in surgical procedures, triaged patient vitals, removed sutures and staples from surgery site, performed Electrocardiograms (EKG's), spirometry tests, and treadmill/stress tests
- Performed a range of diagnostic support duties such as taking and labeling specimens for the laboratory Adhered to the Occupational Safety and Health Administration (OSHA) laws/regulations always following the Health Insurance Portability and Accountability (HIPPA) Act of 1996 during patients processing
- Verified accuracy using computerized Patient Record System (CPRS)
Clinical Technician
Inova Health System
05.2012 - 05.2014
- Trained student nurses during clinicals
- Received samples for testing into the laboratory, labels specimens, processes samples and distributed them to the appropriate areas (Phlebotomy/ Hematology)
- Performed venous/capillary phlebotomy and ensured specimen integrity as well as IV insertions and removal
- Conducted a range of diagnostic support duties such as taking and labeling specimens to the laboratory
- Med/Surg staff member, also worked in the Intermediate Medical Care Unit (IMCU) and Oncology units
- Completed colostomy care under RN supervision
- Utilized EPIC to access Electronic Medical Records (EMR) patient records for specimen collections priority list.
- Assisted with activities of daily living (ADLs)
- Recognized, documented and informed medical staff on patient conditions
Education
B.S. - Management
Colorado Technical University
01.2021
Skills
- Electronic Medical Record (EMR) EPIC
- Microsoft Office Windows
- Excel
- Access
- Power Point
- Adobe Acrobat
- Healthcare navigation
- Referral management
- Client assessment
- Empathy development
- Supervisory experience
- Medical terminology
Education Certifications
- B.S., Management, Colorado Technical University, 05/01/21, Cum Laude
- CPR and First Aid, American Heart Association
Certification
- Certificates of Excellence, Mary Washington Health Group - 2023
Two Certificates of Excellence 2023
April 2023, I was assigned to float to a specialty department to help as an Office Coordinator for 3 days. I was recognized by their manager and a colleague for my efforts. It was noted in my certificates that I was polite, professional, knowledgeable, confident and pleasant even during very challenging situations that occurred.
Timeline
Outreach Care Specialist
Athena Consulting LLC
10.2024 - Current
Supervisor, Support Services
Mary Washington Health Group/Medical Imaging of Fredericksburg (MIF, LLC)
03.2024 - 10.2024
Office Coordinator
Mary Washington Health Group
05.2022 - 03.2024
Clinical Assistant
Kaiser Permanente
05.2014 - 10.2021
Clinical Technician
Inova Health System
05.2012 - 05.2014
B.S. - Management
Colorado Technical University
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