Ashley Adamson
Miramar,Fl
Summary
Detail-oriented and motivated biology graduate with over five years of experience, including three years in fieldwork. Equipped with a solid academic foundation and hands-on expertise in research, analysis, and problem-solving. Proven leader with strong communication skills demonstrated through presentations and speaking engagements. Extensive experience in animal healthcare, including laboratory procedures, medical record-keeping, and client relations. Committed to delivering high-quality patient care through excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
03.2019 - 08.2024
- Handle customer support inquiries across various channels, collaborate with teams to address feedback, manage support resources, build customer relationships, and stay informed on industry trends.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Research Intern
South Florida Wildlife Center
08.2019 - 12.2019
- Completed research, compiled data, and assisted in timely reporting.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Conducted literature reviews to identify relevant research articles and support project objectives.
Emergency Laboratory Technician
Oviedo Emergency Veterinary Hospital
08.2022 - 01.2024
- Supported researchers in experiments, maintained medical records, performed laboratory tests, and documented procedures accurately.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Trained new associates in laboratory procedures and standards.
Veterinary Technician
Island Veterinary Hospital
09.2020 - Current
- Assisted veterinarians in animal care, educated pet owners, collaborated with the veterinary team, and demonstrated strong problem-solving skills.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Education
Bachelor of Science in Biology -
University of Central Florida
Orlando, FLAssociate of Arts Biology -
Broward College
Pembroke Pines, FLSkills
- Time-Management
- Multitasking
- Communication
- Problem-Solving
- Teamwork
- Proficient in Word, Excel, and PowerPoint
Certification
- PMP - Project Management Professional
Timeline
Emergency Laboratory Technician
Oviedo Emergency Veterinary Hospital
08.2022 - 01.2024
Veterinary Technician
Island Veterinary Hospital
09.2020 - Current
Research Intern
South Florida Wildlife Center
08.2019 - 12.2019
Customer Service Representative
Publix
03.2019 - 08.2024
Bachelor of Science in Biology -
University of Central Florida
Associate of Arts Biology -
Broward College