Ashley Adcock

Work History

Goodys

03.2015 - 05.2017

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

Gitty-up-and Go

10.2014 - 12.2014

Maintained clean and orderly work station.
Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Cleaned up gas and other spills in accordance with spill procedures.
Checked customer identification for alcohol, cigarette, and lottery sales.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Built trustful relationships with customers to encourage return visits.
Pumped gas for guests and took payments.
Maintained inventory of all saleable items.
Completed daily paperwork accurately, streamlining administrative processes for management review.
Processed fuel and merchandise transactions by operating POS system with accuracy.

BP Gas Station Service

02.2014 - 10.2014

Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
Completed daily paperwork meticulously, submitting reports to management in a timely manner.
Confirmed stock levels and expiration dates of merchandise.
Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
Completed accurate cash-in and cash-out procedures of computerized cash register.
Ensured accurate cash handling and register operations for secure financial transactions.
Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
Answered phone calls and returned voicemails.
Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.

Walmart

05.2005 - 05.2014

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Engaged with customers to effectively build rapport and lasting relationships.

Shaw Floors

06.2013 - 07.2013

Actively participated in lean manufacturing efforts, identifying areas for improvement and contributing to streamlining processes across the plant floor.
Delivered consistent, measurable results by adhering to established production schedules and maintaining an unwavering commitment to excellence in Twister Operator role.
Maintained a safe work environment, adhering to company safety protocols and training new employees on proper procedures.
Demonstrated strong attention to detail in monitoring machine functions, guaranteeing high-quality output at all times.