Ashley Addison
Jefferson City,MO
Summary
Dynamic Claims Manager at Integrated Benefits with a proven track record in high-volume caseload management and empathic client support. Expert in maintaining meticulous records and ensuring compliance with legal deadlines, while effectively communicating with clients and the Social Security Administration to resolve complex claims efficiently.
Overview
7
7
years of professional experience
Work History
Claims Manager
Integrated Benefifs
Jefferson City, MO
06.2022 - Current
- Managed high case loads while maintaining detailed records, legal deadlines, and confidentiality standards.
- Regularly communicated with the Social Security Administration (SSA) to obtain claim updates, clarify case status, and coordinate current claims.
- Managed new claims intake, verifying eligibility, policy terms, and medical documentation to ensure accurate and timely filings.
- Maintained meticulous records to track appeal deadlines, SSA timelines, and regulatory status of claim to clients.
- Maintained consistent client communication via phone and email to provide updates, gather information, and address questions throughout the claims and appeals process.
Store Manager
American Shaman
Jefferson City, MO
03.2019 - 06.2022
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Hired and trained staff to enhance team performance and service quality.
- Managed scheduling and staffing to align with peak business hours and operational needs.
- Developed promotional displays and merchandising strategies that elevated
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
St Clair
St Clair Mo Certification - Medical Assistant
Career Step
Online 04.2018
Skills
Client communication
Empathic client support
Conflict resolution and de escalation
High volume caseload management
Timeline
Claims Manager
Integrated Benefifs
06.2022 - Current
Store Manager
American Shaman
03.2019 - 06.2022
High School Diploma -
St Clair
Certification - Medical Assistant
Career Step