Ashley Adelall-Brown
Greenville,TX
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 4 years of employment managing telephone switchboards in a healthcare settings. Known for commitment to efficiency and accuracy. Attentive PBX operator with 4 years of experience facilitating communication in healthcare settings. Strong multi-tasking and technical troubleshooting ability. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
PBX Operator
Hunt Regional Medical Center
02.2024 - Current
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Created and maintained company phone directory with current extensions and staff information.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Data Entry Clerk
Us Dermatology Partners
01.2023 - 02.2024
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Updated and maintained customer information, documents and records.
- Sorted documents and maintained organized filing process.
- Created spreadsheets for more efficient recordkeeping.
- Developed and maintained databases to store customer information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Representative
Franklin Primary Care
01.2020 - 12.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Receptionist
Carewell Medical Associates
03.2016 - 06.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Collected [Type] payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Diego Martin Secondary
Trinidad And Tobago 08.2016
Skills
- Recordkeeping
- Proficient in [Software]
- Information assistance
- Excellent Phone Demeanor
- Database Maintenance
- Report Development
- Order Processing
- Customer Relationship Management
- Project Coordination
- Office Equipment Maintenance
- Travel Planning
- Performance Improvement
Timeline
PBX Operator
Hunt Regional Medical Center
02.2024 - Current
Data Entry Clerk
Us Dermatology Partners
01.2023 - 02.2024
Customer Service Representative
Franklin Primary Care
01.2020 - 12.2022
Receptionist
Carewell Medical Associates
03.2016 - 06.2019
High School Diploma -
Diego Martin Secondary
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