Ashley Adkins
Shreveport,Louisiana
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Office Of Community Development
01.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Lead
XVI Global Solution
08.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Manager
Whataburger
08.2016 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
US Support
05.2013 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Manfield High School
Mansfield, LABusiness Management -
Blue Cliff College - Shreveport
Shreveport, LA09.2008
Associate of Science - Medical Assisting
Remington College
Shreveport, LA02.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- De-Escalation Techniques
- Assertiveness
- Call center experience
Timeline
Customer Service Representative
Office Of Community Development
01.2024 - Current
Team Lead
XVI Global Solution
08.2022 - 01.2024
Manager
Whataburger
08.2016 - 07.2022
Customer Service Representative
US Support
05.2013 - 07.2016
High School Diploma -
Manfield High School
Business Management -
Blue Cliff College - Shreveport
Associate of Science - Medical Assisting
Remington College