Ashley Adkins
Lima,OH
Summary
Accomplished manager with a proven track record at Heavenly's Soulfood, excelling in team leadership and customer service. Enhanced customer satisfaction and reduced costs by implementing strategic decision-making and time management. Successfully resolved disputes and maintained a professional environment, driving a 20% increase in profits. Skilled in fostering collaboration and ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Manager
Heavenly's Soulfood
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Child Support Specialist
Allen County Child Support
03.2022 - 03.2023
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Documented data and completed accurate updates to case records.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
Backroom Coordinator
TJ Max
11.2018 - 03.2022
- Supervised processing of orders, order tracking and delivery of goods
- Maintained inventory for back-office supplies, computers and work-stations.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Maintained accurate records of incoming shipments, ensuring proper documentation and inventory control.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
- Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items.
- Maintained orderly stockroom for ease of retrieval.
- Developed and maintained successful working relationships with colleagues.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Performed weekly inventory counts to verify stock levels.
- Assisted customers with transporting large merchandise to waiting vehicles.
Education
Lima Senior
Lima, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Heavenly's Soulfood
09.2023 - Current
Child Support Specialist
Allen County Child Support
03.2022 - 03.2023
Backroom Coordinator
TJ Max
11.2018 - 03.2022
Lima Senior
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