Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Afshari

OKC

Summary

Dynamic General Manager with a proven track record at Tee for the Soul, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic relationship building and implemented effective training programs, resulting in improved employee performance and retention. Skilled in inventory control and adept at problem resolution, driving profitability and efficiency.

Overview

12
12
years of professional experience

Work History

General Manager

Tee for the Soul
01.2013 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Shipping and Receiving Manager

Tee for the Soul
01.2013 - 05.2025
  • Pulled, verified, and packaged items for shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.
  • Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
  • Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
  • Streamlined inventory management practices, leading to more accurate and real-time tracking system.
  • Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
  • Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Integrated warehouse operations with existing and new business processes.

HR Manager

Tee for the Soul
01.2013 - 05.2025
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Managed employee disputes by employing conflict resolution techniques.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Education

Moore High School
Moore, Ok

Barber License -

Duncan Brothers School of Hair Design
OKC, OK

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Schedule management
  • Staffing
  • Purchasing
  • Human resources management

Timeline

General Manager

Tee for the Soul
01.2013 - 05.2025

Shipping and Receiving Manager

Tee for the Soul
01.2013 - 05.2025

HR Manager

Tee for the Soul
01.2013 - 05.2025

Moore High School

Barber License -

Duncan Brothers School of Hair Design

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Ashley Afshari