Ashley Agosto
Oak Park,IL
Summary
Skilled Human Resources Coordinator with experience in managing all aspects of HR operations, including recruitment, employee relations, and compliance. Strong interpersonal skills combined with knowledge of labor laws and HR best practices. Proven track record in developing effective HR policies and improving employee satisfaction levels. Adept at fostering positive work environments and facilitating staff development initiatives.
Overview
15
15
years of professional experience
Work History
Human Resources Coordinator
Hogsalt
Chicago, IL
03.2025 - Current
- Provide daily HR support across multiple restaurant locations, assisting managers and employees with recruitment, onboarding, benefits, payroll, employee relations, and terminations.
- Manage the full cycle of onboarding, including new hire documentation, I-9 verification, background checks, orientation, and system access, ensuring compliance and a positive employee experience.
- Partner with managers and departments to drive employee engagement, DEI initiatives, and development programs that strengthen retention and workplace culture.
- Oversee recruitment from job postings to offers, including candidate sourcing, interviews, reference checks, and collaboration with external agencies and job fairs.
- Handle Unemployment, Verification of Employment (VOE), and wage verifications, ensuring accuracy and timely responses for internal and external requests.
- Support in Benefits Administration, serve as the primary point of contact for employee benefit questions, including health, dental, vision, 401(k), wellness programs, FMLA, and accommodations. Facilitate open enrollment, life event changes, and new hire benefit orientations. Track eligibility, process benefits enrollment, and benefits termination (COBRA).
- Maintain and audit HRIS records (Paylocity, Workday, UKG, E-Verify), process employee data changes, run reports, support audits, file and secure documents while maintaining confidentiality and HIPAA regulations.
- Support employee relations and performance management by facilitating meetings, documenting cases, and providing guidance on corrective action and terminations while ensuring compliance with federal, state, and local labor laws.
- Manage offboarding processes, including exit interviews, final pay coordination, system access removal, and documentation to ensure compliance and a smooth transition.
- Develop and update SOPs, training materials, and job aids to streamline HR processes, support compliance, and enhance training for managers and employees.
- Translate critical HR documents, including letters of expectation, training material, disciplinary reports, and performance review materials, to support clear communication and compliance.
- Contribute to key HR projects, including the implementation of Harri and UKG, and revision of the employee handbook.
Automated Logistical Specialist (92A)
United States Army Reserve
Arlington Heights, Illinois
10.2015 - Current
- Completed Basic Combat Training, Advanced Individual Training in Automated Logistics Specialist, and Basic Leader Course, enhancing leadership and technical skills.
- Executed mission-critical tasks under pressure, showcasing adaptability and strategic problem-solving abilities.
- Maintained operational readiness through ongoing training in tactical operations and emergency response procedures.
- Managed military equipment and supplies, ensuring compliance with regulations and optimizing logistical efficiency.
- Operated Global Combat Support System-Army for processing supply requests and inventory management.
- Oversaw warehouse operations, ensuring safe storage and handling of equipment and hazardous materials.
- Coordinated supply distribution and logistics planning to support unit deployment and mobilization efforts.
- Assisted in humanitarian missions by managing inventory and facilitating supply chain distribution.
Human Resources Coordinator
Climate Pros LLC
Glendale Heights, IL
05.2022 - 11.2024
- Facilitate comprehensive employee onboarding and offboarding processes, ensuring smooth transitions while maintaining compliance with company policies and values.
- Lead unemployment benefits administration, managing claims, providing necessary documentation, and coordinating with state agencies to ensure compliance and timely processing.
- Manage leave of absence (LOA) requests, including FMLA, disability, and personal leaves, ensuring accurate documentation and coordination between employees and managers.
- Process employee changes, including promotions, transfers, terminations, and salary adjustments, ensuring timely updates in HRIS platforms and clear communication with relevant departments.
- Handle Unemployment, Verification of Employment (VOE), and wage verifications, ensuring accuracy and timely responses for internal and external requests.
- Provide strategic support to managers in performance management and employee relations, delivering documentation and policy guidance to ensure compliance and consistency.
- Prepare and submit compliance reports, including EEOC, MWR, BLS, and EDD, ensuring regulatory adherence and accuracy.
- Oversee and manage the employee referral and internship programs to attract and retain top talent.
- Administer employee benefits programs, including enrollment, issue resolution, and annual renewals, ensuring a seamless employee experience.
- Maintain and update employee records within HRIS platforms (ADP Workforce Now, Clear I9, I9 Everywhere, Recruiting Management, and FieldJetX), ensuring accuracy and legal compliance.
- Possess a strong understanding of union pay structures, contract interpretation, and payroll processing for union employees, ensuring accurate application of negotiated wages, step increases, and deductions.
- Support company acquisitions by ensuring smooth HR transitions, data integration, and compliance with policies during mergers and organizational changes.
- Develop and update Standard Operating Procedures (SOPs) and job aids to streamline HR processes and enhance training and compliance efforts.
- Contribute to key HR projects, including the implementation of a new Recruiting Management system, revision of the employee handbook, and transition to The Work Number and new I9 vendor, Clear I9.
- Translate critical HR documents, including letters of expectation, disciplinary reports, and performance review materials, to support clear communication and compliance.
Dental Assistant
D.D.S Mary Cain
Elmwood Park, IL
12.2013 - 05.2022
- Assisted the doctor in patient preparation for procedures, processed X-rays, and ensured adherence to sterilization protocols for dental instruments and procedure rooms.
- Managed front desk operations, including confirming and updating dental records, scheduling appointments, and processing patient payments to ensure efficient workflow and patient satisfaction.
- Registered patients, verified insurance coverage, and managed patient records while ensuring strict compliance with HIPAA and confidentiality regulations.
- Efficiently handled a high-volume workload, including scheduling appointments, managing inbound and outbound calls, processing faxes, payments, and coordinating benefits administration.
- Oversaw office inventory, ensuring optimal stock levels of medications, medical equipment, and office supplies to support seamless daily operations.
- Implemented and enforced company policies and procedures, ensuring regulatory compliance and operational efficiency.
Student Services Receptionist
Harper College
Palatine, IL
08.2010 - 12.2019
- Managed front desk operations, including handling incoming calls and overseeing department email communications to ensure timely and professional responses.
- Assisted students with program enrollment by guiding them through applications, providing information on deadlines, processing payments, and explaining program guidelines.
- Oversaw operations of the Harper Food Pantry, coordinating inventory, distribution, and community outreach to support students in need.
Education
Bachelor of Science - Human Resources Management
SNHU
Manchester, NH05-2027
Skills
- Bilingual (Spanish & English)
- Employee Relations & Engagement
- Recruitment & Onboarding
- Benefits Administration
- Payroll Support
- HR Compliance (I-9, FMLA, ADA, HIPAA)
- Training & Development Support
- HRIS Platforms: UKG, Paylocity, Workday, ADP Workforce Now, E-Verify
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong Communication & Collaboration
- Growth-Oriented and Adaptable in Fast-Paced Environments
- Highly Organized and Detail-Oriented
- Union Knowledge & Labor Relations
- Industry Experience in HVAC and Hospitality
Languages
Spanish
Native/ Bilingual
Timeline
Human Resources Coordinator
Hogsalt
03.2025 - Current
Human Resources Coordinator
Climate Pros LLC
05.2022 - 11.2024
Automated Logistical Specialist (92A)
United States Army Reserve
10.2015 - Current
Dental Assistant
D.D.S Mary Cain
12.2013 - 05.2022
Student Services Receptionist
Harper College
08.2010 - 12.2019
Bachelor of Science - Human Resources Management
SNHU