Ashley Ahlborn
Assistant Manager
Freeland,PA
Summary
Dynamic Assistant Manager with a proven track record at Inspire Brands, excelling in team leadership and customer service. Enhanced operational efficiency through strategic scheduling and training initiatives, resulting in improved service quality. Skilled in conflict resolution and inventory management, fostering a motivated team environment while ensuring compliance with company standards.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Inspire Brands
07.2020 - Current
- Coordinated daily operations to enhance team efficiency and improve service quality.
- Developed training materials to onboard new staff, ensuring consistent adherence to company standards.
- Implemented scheduling processes that optimized labor allocation and minimized operational costs.
- Streamlined inventory management systems, reducing discrepancies and improving stock accuracy.
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new team members to enhance performance and service quality.
- Implemented process improvements that streamlined workflows and increased staff efficiency.
- Collaborated with management on strategic initiatives to align business goals with operational practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Food Service Worker
Keystone Job Corps Center
07.2021 - 01.2022
- Prepared and served food items while adhering to safety and health regulations.
- Operated kitchen equipment and ensured proper cleanliness and sanitation standards and taste.
- Monitored food quality, freshness, and presentation before serving to clients.
- Delivered exceptional service by addressing inquiries and ensuring satisfaction.
Dietary Aide
White Haven Center
11.2019 - 06.2021
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in menu planning to accommodate dietary restrictions and preferences.
- Maintained cleanliness and sanitation of kitchen and dining areas to ensure compliance with health regulations.
- Collaborated with healthcare staff to monitor patient dietary needs and preferences.
- Served meals to residents in accordance with established schedules and dietary restrictions.
Customer Care Agent
Crystal Springs Water Co Inc
01.2019 - 08.2019
- Handled inbound calls for deliveries
- Took customer orders via phone
- Handled exchanges
- Trouble shooting customer inquiries
- Handled customer calls with empathy and understanding of issues needing to be handled.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Customer Service Representative
Trim To The Trade
06.2016 - 10.2018
- Assisted customers with a warm and professional attitude
- Processed orders, customer transactions and exchanges
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Interacted with customers through live chat
- Kept records of customer complaints
- Managed customer accounts
Customer Service Representative
Forbo Flooring Systems
10.2010 - 05.2016
- Three person team - Order entry for territory covering MT, WA, OR, CA, AZ, NV, ID, WY, UT, AZ AK.. SAP experience.
- High call volume with inquiries and Issues.
- Assisting sales reps that cover territories above and throughout the states.
- Following up with flooring dealers on projects.
- Assist Canada Customer Service with over flow of calls and order entry.
Assistant Manager
Arby's Restaurant
04.2005 - 10.2010
- Supervised all daily functions of store activity to ensure customer satisfaction.
- Resolved customer and employee issues along with proactively working to minimize future incidents.
- Managed front cashier in areas of money handling, voids, shift breaks and customer service.
- Perform daily safety and temperature audits adhering to standards set by the Board of Health.
- Trained and evaluated the performance of new employees.
- Handled all aspects of inventory.
- Manager ServSafe Certified
Education
Graphic Design
Hazleton Area High School
Hazleton, PA06-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Customer relations
- Conflict resolution
- Policy enforcement
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Worker
Keystone Job Corps Center
07.2021 - 01.2022
Assistant Manager
Inspire Brands
07.2020 - Current
Dietary Aide
White Haven Center
11.2019 - 06.2021
Customer Care Agent
Crystal Springs Water Co Inc
01.2019 - 08.2019
Customer Service Representative
Trim To The Trade
06.2016 - 10.2018
Customer Service Representative
Forbo Flooring Systems
10.2010 - 05.2016
Assistant Manager
Arby's Restaurant
04.2005 - 10.2010
Graphic Design
Hazleton Area High School
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