Ashley Akana
Hilo
Summary
Highly motivated hospitality employee with desire to take on new challenges. Strong work ethic and adaptability. Great at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Server
Lehua Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Dining Room Supervisor
Hilo Yacht Club
04.2023 - 11.2023
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.
- Planned weekly schedules for staff members based on availability and demand levels.
Server
Hilo Yacht Club
08.2018 - 04.2023
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Office Assistant
Big Island Builders
10.2021 - 11.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
Front Desk Receptionist
Volcano House
05.2017 - 05.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
Hostess
Volcano House
05.2015 - 05.2017
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
Education
High School Diploma -
Kea’au High School
Kea‘au, HI05.2013
Skills
- Event Management
- Food Safety
- Quick learner
- Point of Sale POS Software
- Friendly
- Customer Service
- Staff Management
Contact
Hilo, HI 96720
Education and Training
Kea‘au, HI
Timeline
Server
Lehua Restaurant
11.2023 - Current
Dining Room Supervisor
Hilo Yacht Club
04.2023 - 11.2023
Office Assistant
Big Island Builders
10.2021 - 11.2022
Server
Hilo Yacht Club
08.2018 - 04.2023
Front Desk Receptionist
Volcano House
05.2017 - 05.2018
Hostess
Volcano House
05.2015 - 05.2017
High School Diploma -
Kea’au High School
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