Ashley Akers
6199 Robinson Creek,KY
Summary
Dynamic Shift Leader with a proven track record at Double Kwik, excelling in team supervision and staff training. Recognized for enhancing customer satisfaction through effective problem-solving and quality improvement initiatives. Skilled in workflow management and fostering collaboration, ensuring operational efficiency and a positive work environment.
Overview
7
7
years of professional experience
Work History
Shift Leader
Double Kwik
07.2023 - 06.2025
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily shift operations by coordinating tasks and maintaining workflow efficiency.
- Monitored inventory levels to ensure adequate supplies and minimize disruptions.
- Implemented quality control measures to maintain product standards and customer satisfaction.
- Communicated effectively with team members to foster a collaborative work environment.
- Adjusted staffing levels based on demand, optimizing team performance during peak hours.
- Assisted in resolving customer inquiries and complaints, enhancing service experience.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Associate
Subway
07.2023 - 10.2023
- Prepared food items according to standardized recipes and quality guidelines.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers in selecting menu items, enhancing their dining experience through personalized service.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Housekeeper
Carol Kanes
07.2018 - 06.2023
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily shift operations by coordinating tasks and maintaining workflow efficiency.
- Monitored inventory levels to ensure adequate supplies and minimize disruptions.
- Implemented quality control measures to maintain product standards and customer satisfaction.
- Communicated effectively with team members to foster a collaborative work environment.
- Adjusted staffing levels based on demand, optimizing team performance during peak hours.
- Assisted in resolving customer inquiries and complaints, enhancing service experience.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Shift Supervisor
Secure Kentucky
10.2022 - 06.2023
- Supervised daily operations to ensure compliance with safety protocols and company policies.
- Trained new staff on operational procedures and best practices for efficiency.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Coordinated shift schedules to optimize workforce allocation and maintain service standards.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Collaborated with management to develop training materials for ongoing employee education.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
GED -
Big Sandy
Pikeville, KYSkills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Work planning
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Mentoring
- Leading team meetings
- Safety
- Relationship building
- Safety processes and procedures
- Staff education and training
- Process improvement
- Team building
- Coaching
- Client support
- Flexible schedule
- Client service
- Issue resolution
- Complaint resolution
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Performance evaluations
- Influencing skills
- SMART goals
- Employee evaluation
- Onboarding and orientation
- Expectation setting
- Verbal and written communication
- Client communication
- Employee training
- Workflow management
- Loss prevention
- Leadership
- Team assessment
- Multitasking
- Multitasking Abilities
- Organizational skills
- Active listening
- Decision-making
- Excellent communication
- Written communication
- Task prioritization
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Effective communication
Timeline
Shift Leader
Double Kwik
07.2023 - 06.2025
Associate
Subway
07.2023 - 10.2023
Shift Supervisor
Secure Kentucky
10.2022 - 06.2023
Housekeeper
Carol Kanes
07.2018 - 06.2023
GED -
Big Sandy
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