Ashley Albert
Killeen
Summary
Highly motivated professional dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders. Possesses strong problem-solving skills to reduce barriers.
Overview
12
12
years of professional experience
Work History
Case Manager/Discharge Planner
Georgetown Behavioral Health Institute
05.2023 - Current
- Collaborate with outpatient facilities for aftercare appointments for patient following discharge.
- Coordinated travel arrangements and contacted family with travel information.
- Participated in clinical supervision to maintain professional development.
- Coordinated patient discharge planning and follow-up care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Worked with utilization review to establish prior authorization for timely discharges.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided patient and family education on available resources and self-care strategies.
- Developed partnerships with community organizations to expand services and referrals.
Substitute Teacher
KISD
02.2022 - 04.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
Signal Support /Systems Specialist
United States Army
11.2012 - 02.2018
- Installs, maintains and troubleshoots signal support equipment and terminal devices
- Maintained 100% of electronic devices for 4 platoons in order to remain fully mission capable
- Installs, operates and maintains designated radio, wire, cable and data distribution systems
- Create user accounts; install, maintain, and troubleshoot computer and printers; assist customers with any complications they may have with their devices.
Education
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Manchester, NH10.2023
Associate of Applied Science - Business Management
Central Texas College
Killeen, TX05.2020
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL10.2018
Skills
- Case Notes
- Coordinating Services
- Active Listening
- HIPAA Guidelines
- Team Collaborating
- Patient Support
- Patient and Family Interaction
- Discharge Recommendations
- Wire Running
- Installation and Maintenance
- Information Services
- Troubleshooting and Assistance
- Signal Training
- Battlefield Signal Support Systems
- Work Orders
- Signal Support Systems Installation
- Classroom Safety Practices
- Team Teaching and Collaboration
- Parent and Student Communication
Community Service
Over 3 years as a Volunteer youth Cheer Coach within Texas Youth Football and Cheer Organizations. Organized fundraisers for the organization while coordinating and managing the operation of the cheer team.
Timeline
Case Manager/Discharge Planner
Georgetown Behavioral Health Institute
05.2023 - Current
Substitute Teacher
KISD
02.2022 - 04.2023
Signal Support /Systems Specialist
United States Army
11.2012 - 02.2018
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Associate of Applied Science - Business Management
Central Texas College
Bachelor of Science - Psychology
Columbia Southern University
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