Ashley Alday
Personal shopper
Marina,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Shipt
04.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Presented professional image consistent with company's brand values.
Office Assistant
THI Label & Packaging
11.2020 - 07.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed daily data entry and kept clerical information accurate and up-to-date.
IHSS Care Provider
IHSS - In Home Supportive Services
05.2012 - 11.2019
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
High School Diploma -
Avenal High School
Avenal, CACertification - Phlebotomy/ Office/Medical Assistant/ First Aide
Golden State Business College
Fresno, CAAssociate of Science - Business Administration And Management
Reedley College
Madera, CASkills
- Productivity Performance
- Guest Satisfaction
- Order Coordination
- Verbal and Written Communication
- Product Knowledge
- Shopping Management
- Loss Prevention Goals Monitoring
- Quality Deliverables
- Visual Displays
- Performance Goals
- Delivery Management
Languages
Spanish
Limited Working
Timeline
Personal Shopper
Shipt
04.2022 - Current
Office Assistant
THI Label & Packaging
11.2020 - 07.2021
IHSS Care Provider
IHSS - In Home Supportive Services
05.2012 - 11.2019
High School Diploma -
Avenal High School
Certification - Phlebotomy/ Office/Medical Assistant/ First Aide
Golden State Business College
Associate of Science - Business Administration And Management
Reedley College