Ashley Aldaz
Odessa,TX
Summary
Composed Communications Dispatcher manages multiple tasks simultaneously. Bilingual professional with extensive computer skills and training to handle stressful calls and determine appropriate resources for dispatch.
Overview
5
5
years of professional experience
Work History
Dispatch
Silver Logistics
03.2022 - Current
- Planned, produced and dispatched more than Number shipments per week.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
El Sinaloense
Server
06.2020 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Mi Tierra
Secretary
07.2019 - 05.2020
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
Skills
- Incident Reporting
- Customer Relationship Management
- Effective Communication
- Decision Making
- Attention to Detail
- Telephone Etiquette
- Problem Solving
- Emergency Response
- Computer Proficiency
- Customer Service
- Team Coordination
- Paperwork Processing
- Service Vehicle Dispatch
- Microsoft Office
- Team Work Scheduling
- Prioritizing Calls
- Dispatching Procedures
- Work Order Management
Languages
Spanish
Native or Bilingual
Timeline
Dispatch
Silver Logistics
03.2022 - Current
El Sinaloense
Server
06.2020 - 03.2022
Mi Tierra
Secretary
07.2019 - 05.2020
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