Ashley Alexander
Manor,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have over 10 plus years of data entry and customer service.
Overview
16
16
years of professional experience
Work History
Program Supervisor
Texas Comptroller of Public Accounts
Austin, TX
10.2020 - 10.2023
- Developed, implemented and evaluated program policies and procedures.
- Provided leadership, guidance and supervision to staff members.
- Conducted annual performance reviews of staff members.
- Coordinated training sessions for staff members.
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Developed strategies for improving program efficiency and effectiveness.
- Resolved conflicts between staff members in a professional manner.
- Collaborated with other departments within the organization to ensure successful project completion.
- Implemented quality assurance processes designed to improve production.
- Served as liaison between the organization and external partners.
- Analyzed program effectiveness to optimize workflows.
- Delegated tasks to staff and volunteers during daily activities and organized events.
Program Specialist V
Texas Comptroller of Public Accounts
Austin, TX
02.2008 - 09.2020
- Developed and implemented program plans to ensure achievement of goals.
- Facilitated meetings with stakeholders to discuss program objectives and strategies.
- Conducted research on relevant topics related to the program's mission.
- Provided technical support to staff members regarding the use of software programs related to the project.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Collaborated with other departments within organization on cross-functional projects.
- Developed procedures and guidelines for monitoring performance indicators associated with the project.
- Identified opportunities for improvements in existing processes or policies related to program operations.
- Participated in team-building exercises that fostered collaboration among staff members working on the project.
- Tracked changes in legislation that could affect current or future programming initiatives.
- Acted as a liaison between management and stakeholders regarding updates on progress made towards program goals.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Explained program offerings and requirements to participants and answered related questions.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05-2004
Skills
- Staff Training Experience
- Staff Development
- Strategic Planning
- Reporting Requirements
- Staff Training
- Eligibility Determination
- Office Administration
- Human Resources Understanding
- Staff Evaluation
- Process Improvements
- Scheduling Proficiency
- Exceptional Customer Serivce
Timeline
Program Supervisor
Texas Comptroller of Public Accounts
10.2020 - 10.2023
Program Specialist V
Texas Comptroller of Public Accounts
02.2008 - 09.2020
High School Diploma -
Pflugerville High School