Ashley Alexander
Arlington
Summary
Customer-focused professional with experience in client support, case management, and event coordination. Skilled in building relationships, resolving issues efficiently, and delivering excellent service in fast-paced environments. Strong background in communication, problem-solving, and handling sensitive information with accuracy and confidentiality. Seeking to bring interpersonal skills and attention to detail to a banking customer service position.
Overview
10
10
years of professional experience
Work History
School Age Manager
XPLOR
12.2015 - Current
- - Led classroom activities, maintaining order and fostering engagement.
- - Provided daily supervision, ensuring safety and adherence to policies.
- - Built trust and rapport with students and families through consistent, reliable communication.
- Developed engaging lesson plans aligned with curriculum standards.
Charity Event Assistant
Envision Executives
03.2025 - 05.2025
- - Delivered outstanding customer service by assisting attendees, addressing inquiries, and resolving concerns quickly.
- - Coordinated event logistics, ensuring smooth operations and professional vendor interactions.
- - Supported cross-functional teams to manage schedules and maintain accurate records.
Permanency Worker
Our Community Our Kids
08.2022 - 09.2024
- - Managed a client caseload, maintaining detailed records and ensuring compliance with organizational policies.
- - Built strong relationships with clients and families by providing guidance, support, and advocacy.
- - Exercised conflict resolution and problem-solving skills in high-stress situations.
- - Conducted home visits and facilitated access to community resources.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
01.2021
High School Diploma - undefined
North Crowley High School
Fort Worth, TX05.2013
Skills
- Customer Service & Client Relations
- Problem-Solving & Decision-Making
- Communication & Active Listening
- Conflict Resolution & Crisis Management
- Organization & Attention to Detail
- Adaptability in Fast-Paced Environments
- Documentation & Data Entry Accuracy
- Team Collaboration
Timeline
Charity Event Assistant
Envision Executives
03.2025 - 05.2025
Permanency Worker
Our Community Our Kids
08.2022 - 09.2024
School Age Manager
XPLOR
12.2015 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma - undefined
North Crowley High School