Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Alexandre

Buffalo,NY

Summary

Knowledgeable and dedicated customer experience professional with a background in escalation handling, problem solving and process development in the start-up community.

Overview

13
13
years of professional experience

Work History

Arbitration Administrator, Major/Key Accounts

ACV Auctions
01.2019 - Current
  • Partners with Major Account Managers, Strategic Account Executives and Management Team to create seamless and elevated experience for high level Dealer Partners
  • Ensures that each client receives prompt, fair, world class service, while enforcing ACV's arbitration policy
  • Maintains clear communication and expectations in order to cultivate positive user experience
  • Demonstrates ability to work in a fast paced environment, both independently and in a team setting, while exceeding key performance indicators set by Management Team
  • Collaborates with Product Management Team on ways to streamline the backend arbitration process and customer experience
  • Schedules virtual monthly meet-ups with Major Accounts team to identify pain points, implement new procedures and host overall question and answer sessions

Auction Manager

Cash Realty & Auctions
11.2010 - 12.2018
  • Proven ability to establish and maintain a high level of service through ongoing communication with clients, customers and Auctioneers
  • Corresponded with dedicated Real Estate Agent for Housing and Urban Development sector within the company
  • Maintained current website, social media initiatives and public advertising for auctions and real estate
  • Main point of contact for clients such as United States Marshals Service, Federal Bureau of Investigations, and many local trustees, lawyers, banks, credit unions and real estate developers
  • Coordinated auction process from conception to completion; live on-site and syndicated online platforms for all fields of resale; namely seized and repossessed vehicles, secured creditors, estates and municipal surplus
  • Proven focus to excel in stressful and fast paced environments with set deadlines
  • Excellent organization skills; maintained file management system, generated reports of sale, oversaw account receivables, handled office administrative and managerial duties

Education

Bachelor of Arts - Fine Art, Interior Design

SUNY Buffalo State University
Buffalo, NY
05.2007

Skills

  • Salesforce Software
  • Client Communication
  • Performance Improvement
  • Customer Experience
  • Developing Relationships
  • Financial Compliance
  • Inbound and Outbound Calls
  • Customer Service Standards
  • Problem Resolution
  • Handling Complaints
  • Proactive and Self-Motivated
  • Administration and Operations

Accomplishments

  • Collaborated with Product Management Team in the development of the new "Arbitration Intake Form" geared toward allowing customers to upload evidence on demand
  • Proposed, secured contract and oversaw the online sale of many items from Highmark Stadium and the ADPRO Sports Training Center in collaboration with the Buffalo Bills Foundation
  • Successfully ran the United States Marshals Service vehicle storage contract after submitting Request for Proposal
  • Submitted the Housing and Urban Development Request for Proposal - after acceptance, maintained exclusive listings
  • Organized and executed hundreds of auctions, most notably: The sale of personal property and real estate for a gross total of $3.5 million dollars for a local school. The sale of over 800 safe deposit boxes for a global wide bank. Numerous seized, repossessed and county vehicle sales for banks, credit unions and municipalities.
  • Transcribed high volume appraisals including assets valued at over $14 million
  • Represented employer at national industry conferences, local benefits and events



Timeline

Arbitration Administrator, Major/Key Accounts

ACV Auctions
01.2019 - Current

Auction Manager

Cash Realty & Auctions
11.2010 - 12.2018

Bachelor of Arts - Fine Art, Interior Design

SUNY Buffalo State University

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Ashley Alexandre