ASHLEY ALFORD
Merryville,La
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER LEVEL 4
DOMINO’S PIZZA/RPM PIZZA, LLC
Leesville, LA
01.2018 - 07.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
SALES CONSULTANT
HIXSON AUTOPLEX
Leesville, LA
05.2016 - 07.2016
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Maintained a sense of urgency in answering customer questions and requests through email or voice message
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Stayed knowledgeable on the latest vehicle innovations and technological advancements through continuous training
- Provided sales and customer service assistance to walk-in traffic.
CASHIER
J&M SMOKESHOP
DeRidder, LA
01.2013 - 02.2013
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Checked identification for proof-of-age for tobacco sales
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Completed inventory counts and ordered merchandise
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments, and issue receipts.
RURAL CARRIER ASSOCIATE
UNITED STATES POSTAL SERVICE
DeRidder, LA
01.2012 - 01.2013
- Delivered mail and packages to customers on the prescribed route while processing check submissions, money orders, and stamp purchases in the field
- Signed and received mail with signature requirements upon delivery and loading
- Sorted mail according to the order of address appearance for easy access in the field
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Directly interacted with customers to deliver mail, packages, and ordered goods
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
FIRST REPORT OF INJURY TECHNICIAN
AMERISAFE
DeRidder, LA
01.2006 - 01.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Engaged in learning and development opportunities to promote continued performance improvement
- Worked in a call center environment
- Answered calls promptly with a smile on my face
- Interacted with Companies in injury reporting and entered information in a data entry format on a company-wide program
- Maintained up-to-date knowledge of state reporting and regulations
- Kept updated folders with state laws, regulations, and statutes on injury reporting
- Performed closely with my team leader to ensure that reporting percentages remained above 86% regarding the accuracy and timely filing.
Education
HIGH SCHOOL DIPLOMA -
MERRYVILLE HIGH SCHOOL
05.1999 - 05.1999
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Staff Management
- Training
- Cost Control
- Sales growth
- Staff supervision
- Employee scheduling
Timeline
ASSISTANT MANAGER LEVEL 4
DOMINO’S PIZZA/RPM PIZZA, LLC
01.2018 - 07.2020
SALES CONSULTANT
HIXSON AUTOPLEX
05.2016 - 07.2016
CASHIER
J&M SMOKESHOP
01.2013 - 02.2013
RURAL CARRIER ASSOCIATE
UNITED STATES POSTAL SERVICE
01.2012 - 01.2013
FIRST REPORT OF INJURY TECHNICIAN
AMERISAFE
01.2006 - 01.2011
HIGH SCHOOL DIPLOMA -
MERRYVILLE HIGH SCHOOL
05.1999 - 05.1999
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